Service Manager
Company: Ewald Automotive Group LLC
Location: Delafield
Posted on: January 17, 2026
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Job Description:
Job Description Job Description If you’re looking to take your
career to the next level for 2026 and beyond, consider joining the
Ewald Automotive Family – Where People Come First! Ewald Automotive
Group is a locally rooted, family-owned dealership group with 11
brands across 10 locations throughout Milwaukee, Waukesha, and
Washington Counties. Proudly serving our community since 1964,
we've built our reputation on trust, customer care, and community
values. We’re also a 10-time winner of the Milwaukee Journal
Sentinel Top Workplace Award — and we're still growing! We’re
looking for an experienced and customer-focused Service Director to
lead and grow one of our busy dealership service departments. In
this role, you’ll oversee day-to-day service operations, lead and
develop a high-performing team, and ensure exceptional customer
satisfaction. If you thrive in a fast-paced environment, have a
passion for automotive service excellence, and are ready to make an
impact for yourself financially and for our team, we want to talk
with you. What We Offer: Starting salary of $100,000 against a
Competitive performance pay plan (based on experience) 5-day
workweek Professional business management training for ongoing
career development Annual Bonus recognition program Support from
inhouse HR, Marketing , IT, and building maintenance. State of the
art facility with modern equipment properly maintained for a safe
work environment. Busy location with over 20,000 customers to
service! Comprehensive benefits package, including: Health, dental,
and vision insurance Life and Disability insurance 401(k) with
employer match Paid time off and holiday pay Employee discount
program What You’ll Do: Forecast goals and objectives for the
service department and work to achieve them Monitor department
performance through reports, tracking systems, and customer surveys
Recruit, train, and motivate shop employees Ensure compliance with
manufacturer warranty and policy procedures Direct and schedule
department staff for maximum efficiency Prepare pricing guides and
maintenance menus for common labor operations Coordinate with the
Parts Dept. to ensure timely parts availability Maintain strong
customer relationships and ensure high satisfaction ratings Provide
technical training and coaching to team members What We’re Looking
For: Domestic brand experience and certification preferred Proven
leadership experience in an automotive service department High CSI
(Customer Satisfaction Index) and ESI (Employee Satisfaction Index)
scores Strong organizational and communication skills Ability to
thrive in a fast-paced environment Detail-oriented and committed to
excellence Valid driver’s license If you’re ready to join a
workplace that values people over pressure, apply today to schedule
a confidential interview — positions are limited, so don’t wait!
Ewald Automotive Group is an equal opportunity employer. Women and
bilingual candidates are encouraged to apply!
Keywords: Ewald Automotive Group LLC, Waukesha , Service Manager, Construction - Building Trades , Delafield, Wisconsin
