Customer Support Agent - English & Spanish Billingual
Company: Velocity Merchant Services
Location: Woodridge
Posted on: June 29, 2025
|
|
|
Job Description:
Who We Are: At VMS (Velocity Merchant Services) , we provide
smart, reliable payment processing and point-of-sale systems to
small and mid-sized businesses across the U.S. We combine
cutting-edge tech with good old-fashioned customer service — fast,
honest, and personal. What We're Looking For: We’re hiring a
bilingual (English/Spanish) Customer Service Agent who’s friendly,
focused, and dependable. Someone who takes pride in helping others
and isn't afraid to hustle when it counts. What You’ll Do: Help our
merchants with tech support, billing, product info, and updates
Troubleshoot quickly and communicate clearly — by phone, email, or
chat Provide top-notch service in both Spanish and English Upsell
and educate customers on new services (hello, commissions ) Keep
things organized — log tickets, track follow-ups, and close the
loop The Details: Schedule: Monday–Friday, 8:00 AM to 4:30 PM No
weekends. Ever. We Offer: ? $18–$20/hour (based on experience) ?
Paid Time Off Paid Holidays ? Health Insurance ? 401(k) Retirement
Plan ? Training & Growth Opportunities ? Bonus Commission Potential
What You Bring: Fluent in Spanish and English (read, write, and
speak) Strong communication and problem-solving skills Tech-savvy
and detail-oriented Positive attitude, dependable work ethic
Customer service experience a plus — but we train the right person
Ready to apply? Join a company that values your voice, supports
your growth, and treats customers like family.
Keywords: Velocity Merchant Services, Waukesha , Customer Support Agent - English & Spanish Billingual, Customer Service & Call Center , Woodridge, Wisconsin
