Salon Receptionist
Company: East Bank Club
Location: Chicago
Posted on: February 19, 2026
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Job Description:
Job Description Job Description We are seeking a friendly and
organized Salon Guest Service Representative to join our team. The
ideal candidate will be the first point of contact for our clients,
providing exceptional customer service and ensuring a smooth salon
experience. The Guest Service Representative will handle
appointments, inquiries, and payments, creating a positive and
welcoming atmosphere for our guests. Pay Rate: $19.00 per hour.
This position is considered entry level. Full-time Schedule:
Monday: 7:45am-3:00pm Tuesday: 8:45am-4:00pm Wednesday: off
Thursday: off Friday: 7:45am-4:00pm Saturday: 8:45am-5:00pm Sunday:
8:45am-4:00pm Additional flexibility required Key Responsibilities:
Greet clients warmly and assist them with scheduling appointments,
inquiries, and salon services. Manage phone calls, emails, and
walk-ins, providing accurate information about salon services,
pricing, and availability. Coordinate and confirm appointments,
ensuring the salon schedule is optimized for efficiency. Process
payments and maintain accurate records of sales and transactions.
Maintain cleanliness and organization at the reception area, retail
display, promotional materials, and refreshments. Handle customer
feedback and complaints professionally, seeking timely resolution
and customer satisfaction. Collaborate with salon staff to ensure a
seamless and delightful customer experience. Upsell salon products
and services to clients based on their needs and preferences.
Requirements Standing, sitting, smiling and communicating for
sustained periods of time. Frequent lifting up to 25 pounds.
Movement with fingers, hands, wrists and arms. Ability to grasp and
reach, sometimes above shoulder level. Ability to stoop, kneel and
crouch. Experience with working in a luxury, upscale environment
with strong hospitality focus preferred. Ability to multitask,
works well under pressure, and able to work in a fast paced
environment. Ability to work weekend day and be evening shift.
Exceptional organizational, written and oral communication skills.
Ability to problem-solve on the spot. Benefits Time Off &
Retirement Paid Time Off 401(k) with company match up to 3% Value
Sharing (Profit sharing) Holiday Bonus Paid Parental Leave Health &
Wellness: Comprehensive health, vision, and dental insurance HSA
and FSA enrollment options Short- & Long-Term Disability options
Life Insurance: Basic coverage equivalent to annual income, with
voluntary options for additional coverage Long-Term Care options:
Coverage up to 50% of annual income Accident and Critical Illness
Insurance EAP (Employee Assistance Program) Pet Insurance through
MetLife Employee Perks: Free workout privileges Employee discounts
in the Pro Shop, Spa & Salon services and in the Market Parking and
transit benefits (pre-tax deduction) Access to Tickets at Work
discounts Tuition reimbursement Diversity, Inclusion, and Belonging
Matters: East Bank Club commits to a culture of inclusion and
belonging characterized by connection across our similarities and
differences. We honor the dignity of all employees by enabling each
to reach their fullest potential and, by doing so, better serve our
members. We serve a diverse group of members and recognize the
importance of diversity and inclusion in enriching the employee and
member experience required to support our mission. EBC is committed
to attracting, retaining, and developing employees with varying
identities and backgrounds. East Bank Club is an Equal Opportunity
Employer and drug/smoke-free workplace.
Keywords: East Bank Club, Waukesha , Salon Receptionist, Customer Service & Call Center , Chicago, Wisconsin
