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Engineering Technician

Company: Hydro-Thermal
Location: Waukesha
Posted on: May 16, 2022

Job Description:

Job DescriptionDo you want to be part of a team where we work collaboratively to achieve our goals? Do you enjoy working in an innovative and growth focused environment? A company that invests in its equipment and its team members? Then Hydro-Thermal is the company for you!At Hydro-Thermal Corporation success is attributed to people who are committed to technical competence, are responsive to customers' needs, are friendly, are willing to work hard, have complete integrity, and are active in our industry and in the local communities. As an Engineering Technician will be to support the Customer Success and Engineering teams by helping customers resolve issues with equipment in the field and perform various other duties within the engineering department. You will have the opportunity to be creative and use your technical and communication skills to generate solutions to meet customer expectations. You will have the opportunity to get hands-on with the technology by testing your designs in the manufacturing environment and laboratory. You will be instrumental in the success of our products and customers by troubleshooting and resolving customer issues, executing changes to drawings and operation manual, loading bills of material into the ERP, performing hands-on tests in the engineering laboratory and various other responsibilities as assigned. You are someone who loves helping others by solving problems from a technical perspective and eager to learn/grow in a collaborative environment. Essential Duties and Responsibilities:

  • Communicate with external customers on "tickets" for troubleshooting support of equipment & systems
  • Identify & execute improvements for equipment designs and execution processes within the department
  • Perform duties as assigned through the Engineering Change Request and Change Order process
  • Prepare, review, collaborate with Engineering and Marketing on Product Maintenance and Operation manuals
  • Support the Sales Team with technical information and discussions where required
  • Engage with external partners (suppliers, panel shops, engineering consultants) to produce solutions
  • Occasional hands-on assembly or disassembly of HTC product for analysis
  • Train and demonstrate equipment to internal and external customers and technical support staff
    • Maintain product knowledge and apply this understanding to provide unique and custom solutions
    • Interface with both the ERP & CRM systems to execute activities
    • Generate and release full bills of material for manufacturing
    • Perform other duties as required, including lab testing or field service, with ability to travel occasionally as back-up support
    • Design/model machine components and process systems or create electrical schematics / panel drawings or controls programs as applicable Desired Experience:
      • 2+ years of electrical, mechanical or technology related experience (or a combination of education and experience)
      • Familiar with engineered products
      • Experience with electronics or controls
      • Experience with mechanical systems and design
      • Experience supporting customers and resolving questions
      • CAD software experience (AutoCAD, Inventor, SolidWorks)
      • ERP and CRM experience a plus Education:
        • Associates degree: preference of Electrical or Mechanical technology focus area (other disciplines also considered) Travel:
          • Potentially 15-20% travel, domestic and occasional international locations
          • Must possess legal authorization to work in the US and a valid US Real ID driver's licenseBenefits:In addition to your base compensation, you are provided with a wide range of benefit programs which are designed to enhance the quality of your life, to provide protection and help when some of life's problems may occur.
            • Continuing Education/Tuition Reimbursement
            • Vacation and Personal Time Off and paid Holidays
            • Health, Dental and Vision Insurance
            • 401k with company match
            • Company provided Life/AD&D Hydro-Thermal is always on the lookout for exceptional people. We value innovative, growth-centric minded folks who have integrity and never stop being a customer advocate. EEO Statement Hydro-Thermal Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.

Keywords: Hydro-Thermal, Waukesha , Engineering Technician, Engineering , Waukesha, Wisconsin

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