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Applications Engineer II

Company: Hydro-Thermal
Location: Waukesha
Posted on: March 13, 2023

Job Description:

Do you want to be part of a team where we work collaboratively to achieve our goals? Do you enjoy working in an innovative and growth focused environment? A company that invests in its equipment and its team members? Then Hydro-Thermal is the company for you! At Hydro-Thermal Corporation success is attributed to people who are committed to technical competence, are responsive to customers' needs, are friendly, are willing to work hard, have complete integrity, and are active in our industry and in the local communities. This advanced Applications Engineering position is to support all sales teams of the company. Work is primarily involved with the facilitation of equipment sales to customers or modifying a product or system design to fit a customer need. - Individuals at this level work with minimal supervision and support other less-experienced Applications Engineers (AE) and sales team members, and have a broad range of project assignments. - Essential Duties and Responsibilities:

  • Maintains expert level of product knowledge and can apply this understanding to provide unique and custom solutions. Projects may be of a more complex nature and/or larger scope than standard systems.
  • Determine system requirements for the preparation of detailed bid proposals, including detailed RFQ packages. Proposal deliverables include custom system solutions, specifications, equipment selection, process layout, 2D drawings and pricing.
  • Provide training and mentoring for new and less-experienced AE's within the company, to include support during complex projects and customer discussions.
  • Coordinates AE team continuous improvement projects and team performance metrics.
  • Performs and leads customer trials and service troubleshooting calls related to validation, startup and maintenance of equipment to ensure customer satisfaction.
  • Supports troubleshooting efforts of other AE members for resolving customer complaints and warranty issues in a fair and equitable manner to both the company and the customer.
  • This is a very hands-on position that includes travel to customer sites to perform plant audits, system design solutions, technical review meetings and equipment trials.
  • Capable of leading professional customer discussions with and without Sales Manager involvement throughout any stage of the sales process.
  • Demonstrates industry expertise and advanced process understanding in one or more focus areas of the company.
  • Provide international team AE support when required for complex projects and workload balancing.
  • Provides design and specification inputs to support the business development team throughout the product development process.
  • Supports Business Development Engineer role within commercial market initiatives and other marketing and sales needs.
  • Draft technical papers to support new applications. Attend and present at conferences and industry meetings. - Qualifications:
    • Demonstrated communication skills for direct customer contact and leading technical discussions.
    • Proficiency in topics and calculations in the field of Thermodynamics, Heat Transfer, and Fluid Dynamics.
    • Process engineering experience with the ability to interpret and develop custom P&IDs, with an understanding of reading architectural, mechanical and electrical diagrams.
    • Strong interpersonal skills with a passion for providing a high level of customer service and satisfaction.
    • Capable of working on multiple projects at once.
      • Understanding of PLC logic, PID loop tuning and process data analysis.
      • Working knowledge of AutoCAD or other similar 2D drawing programs.
      • Familiarity with Infor CRM, SalesLogix, Salesforce or similar customer relationship management (CRM) software. - Preferred Education and Experience:
        • BS Engineering degree; preference in Chemical or Mechanical (Electrical or other equivalent degrees considered). Preferred MS Engineering or other advanced degree.
        • 5+ years experience in Applications/Sales Engineering in a relevant field of steam injection, fluids, or heating technologies. Additional education or related experience considered in lieu of direct experience. Benefits: In addition to your base compensation, you are provided with a wide range of benefit programs which are designed to enhance the quality of your life, to provide protection and help when some of life's problems may occur.
          • Continuing Education/Tuition Reimbursement
          • Vacation and Personal Time Off and paid Holidays
          • Health, Dental and Vision Insurance
          • 401k with company match
          • Company provided Life/AD&D Hydro-Thermal is always on the lookout for exceptional people. We value innovative, growth-centric minded folks who have integrity and never stop being a customer advocate. - - EEO Statement Hydro-Thermal Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.

Keywords: Hydro-Thermal, Waukesha , Applications Engineer II, Engineering , Waukesha, Wisconsin

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