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Support Engineer

Company: Intelligent Video Solutions (IVS)
Location: Waukesha
Posted on: October 9, 2019

Job Description:

You will report to our Director of IT. However, you will work closely with the entire IVS team to support and grow our client relationships across North America and internationally
Here is what you will do in this role:
Quickly learn all hardware, software and related components of our VALT solution Deliver outrageous customer service Provide remote support for IVS customers who utilize our VALT software solution. Remotely install and configure the VALT software solution and all related equipment. Remotely train new and existing IVS customers. Provide Quality Assurance for new software releases Support onsite IVS Installation Technicians
when they have questions or challenges with the VALT software
Provide internal IT support for IVS team members Create technical "how-to" documents
Here are some experiences that will help you succeed in this role
(but we will help you learn these competencies):
2+ years' experience with hands-on technical support of desktops/laptops and software troubleshooting 2+ years' experience in providing technical customer problem/resolutions over the phone 2+ years' networking / network administration experience Strong understand of networking concepts LINUX / MySQL / PHP / NODEJS experience
Here is what you need to excel in this role:
Excellent customer service, communication, and presentation skills Highly developed troubleshooting skills Superior interpersonal and organizational skills A self-starter and a detail-oriented mindset Superb verbal and written communication skills

Keywords: Intelligent Video Solutions (IVS), Waukesha , Support Engineer, Engineering , Waukesha, Wisconsin

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