WaukeshaRecruiter Since 2001
the smart solution for Waukesha jobs

Senior Manager Customer Support - Order to Cash (OTC)

Company: Generac Power Systems
Location: Waukesha
Posted on: March 29, 2020

Job Description:


Company Generac Power Systems

Name Senior Manager Customer Support - Order to Cash (OTC)

Req # 54161

Location Waukesha CORP

Employment Type Full Time

Shift 1st Shift

Generac Power Systems - Work with the leader in the power industry! Our Corporate Headquarters in Waukesha, WI, is seeking a Senior Manager Customer Support - Order to Cash (OTC) to join our Customer Support team.

The Senior Customer Support Manager is responsible leading the daily operations of the Order Management and the global OTC work stream. This role is responsible for leading a team of OTC managers and professionals, which includes driving strategies that support timely processing of orders with emphasis on accuracy while also driving innovation and transformation of the OTC operations to allow Generac to leverage our business technology to realize best-in-class system efficiencies and processing customer orders across Generac's global organization.


Essential Duties and Responsibilities:


  • Designs and directs the work of the team. Selects, coaches and develops staff. Sets clear expectations to inspire and motivate the team. Manages performance-- recognizing achievement, providing feedback and administering progressive discipline when necessary.
  • Ensures that orders are managed with a high level of accuracy. Implements and measures pre-set metrics to utilize in team evaluation, training and performance standards.
  • Develops and utilizes reporting to effectively measure performance, drive accountability, and recommend opportunities for improvement.
  • Leverages feedback from internal and external stakeholders and metrics to identify opportunities for continuous improvement for order management and the OTC work stream globally. Implements changes and provides feedback to leadership team on impacts.
  • Participates in cross-functional, global planning meetings with decision makers, systems owners, project teams and others to define business requirements and goals to identify and resolve issues.



    Minimum Qualifications:


    • Bachelor Degree in Business, Communications, or equivalent experience
    • 7 years experience in a customer support or OTC environment with progressive growth in roles
    • 2 years experience managing OTC operations including involvement in implementing processes, budgeting, and participation in strategic planning

      Preferred Qualifications:


      • SAP - OTC subject matter expert
      • Prior experience supporting or leading merger and acquisition integration activities for OTC
      • Extensive experience using Microsoft Office products, especially Excel and PowerPoint
      • Prior participation in process mapping and continuous improvement activities

        Knowledge, Skills, and Abilities:


        • Strong attention to detail, outstanding analytical skills, and exceptional communication/interpersonal skills
        • Ability to drive results in a fast-paced and constantly changing environment
        • Strong cross-functional collaborator, team player, highly motivated with an upbeat personality and a positive attitude
        • Excellent decision-making skills with a customer focus
        • Able to resolve issues with quick thinking and decisive action

          Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting; close vision and ability to adjust focus. Occasional travel.

          "We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law."



Keywords: Generac Power Systems, Waukesha , Senior Manager Customer Support - Order to Cash (OTC), Executive , Waukesha, Wisconsin

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


Medical Director
Description: Envision Physician Services is seeking a Medical Director for the University of Chicago Medicine Ingalls Memorial Occupational Health Services programThe ideal candidate will have: Completed a formal (more...)
Company: Envision Physician Services
Location: Lansing
Posted on: 03/30/2020

ABI Strategic Enablement & Analytics Director
Description: The world isn---t standing still, and neither is Allstate. We---re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers--- evolving needs. That---s (more...)
Company: Allstate Insurance Company
Location: Northbrook
Posted on: 03/30/2020

Audit Manager
Description: Group Audit, third line of defence, is a department within ABN AMRO US. The department has primary audit responsibility for all activities within the organization. Audit provides management with professional (more...)
Company: ABN AMRO CLEARING CHICAGO LLC
Location: Chicago
Posted on: 03/30/2020


Asset Manager
Description: Asset Manager-- Summary: The Asset Manager is responsible for overseeing the financial operations, commercial leasing, investment strategy, and participating in the acquisitions/dispositions of a national (more...)
Company: Endeavor
Location: Chicago
Posted on: 03/30/2020

Associate Managing Director, Product
Description: LEAP Innovations was founded on the belief that all children, regardless of race, cultural background or socioeconomic status, have unlimited potential and a right to a high-quality education. And we (more...)
Company: LEAP Innovations
Location: Chicago
Posted on: 03/30/2020

Sales Director - Business Owner
Description: Lifestyle Publications was founded in 2009, and for multiple years, they have been recognized by INC Magazine as one of the top 5,000 fastest growing private companies in the United States.-- Due to (more...)
Company: Lifestyle Publications
Location: Glencoe
Posted on: 03/30/2020

Director of IT Engineering and Operations (Full Time, Perm)
Description: Erie Family Health Centers is a community health center that cares for over 80,000 medical and dental patients across 13 locations throughout Chicago and the northern suburbs. For more than 60 years, (more...)
Company: Erie Family Health Centers
Location: Chicago
Posted on: 03/30/2020

Senior Project Manager - Commercial Construction
Description: Job DescriptionThe key responsibilities of the Senior Project Manager: br ul br li Full project responsibility from beginning to end li Ability to lead and manage several projects at a time (more...)
Company: Michael Page
Location: Chicago
Posted on: 03/30/2020

Store Operations Manager
Description: Now Hiring - ENTRY-LEVEL MANAGER br All 3 Northern Chicago Waterway Locations br ul br li Northbrook br li Highland Park br li Vernon Hills br li And more on the way br br (more...)
Company: Waterway Carwash
Location: Chicago
Posted on: 03/30/2020

System Director of Inpatient Behavioral Health
Description: System Director of Inpatient Behavioral Health Must have a RN License Summary Description:--The System Director is a key leader for the hospital and exemplifies Sinai Health Systems' values and supports (more...)
Company: Sinai Health System
Location: Chicago
Posted on: 03/30/2020

Log In or Create An Account

Get the latest Wisconsin jobs by following @recnetWI on Twitter!

Waukesha RSS job feeds