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Practice Manager

Company: Wisconsin Veterinary Referral Center by Ethos Vete
Location: Waukesha
Posted on: January 9, 2021

Job Description:

WVRC (Wisconsin Veterinary Referral Center) in Waukesha, WI has an immediate opening for a Veterinary Practice Manager. We are seeking a unique and talented individual who will thrive in a fast-paced, challenging, supportive, fun environment! The perfect candidate will be an upbeat, positive individual with outstanding communication and client service skills, who will genuinely care about the people and pets we serve!! This is a full-time 100% Leadership position with administrative responsibilities. About WVRC : We are a 24/7 Emergency and Specialty Animal Hospital that is one of 8 VECCS Certified Level 1 Trauma Centers in the world. We have three hospital locations: Waukesha, Racine and Grafton - all dedicated to providing patients, clients, and referring veterinarians the highest quality emergency and specialty veterinary medical care. WVRC offers a warm, friendly atmosphere where our main goal is to provide compassionate care to our patients and clients as well as offering outstanding customer service The responsibilities of the Veterinary Practice Manager include: People Management/Employee Life Cycle Develop and build hospital teams. Encourage and build mutual trust, respect and cooperation among team members incorporating our vision, mission and core values into every day work. Serve as mentor and coach for any/all staff requiring development and assistance in non-clinical matters (supervising, relationships, etc.) as needed. Set production and performance standards and follow-up through monitoring, assessing, reviewing and evaluating employee performance (non-clinical performance) based on established standards. Recommend promotions, awards or corrective actions as needed. In collaboration with the Medical Director, schedule and participate in timely performance reviews. Ensure appropriate training for all department(s) staff including an exceptional understanding and delivery of customer service and hospitality. Initiate recruitment with Human Resources of approved requisitions and oversee recruitment, interview and hiring for open staff positions and doctors (in collaboration with the Medical Director). Business Operations/ Strategy/Compliance Accountable for the daily operations of the hospital in support of policies, goals and objectives of Ethos. Facilitate and ensure proper communication and information flow with national teams, hospital departments, and shifts. Work with national and regional leadership to develop and implement a strategic plan for the hospital. Work in collaboration with the hospital Medical Director to ensure effective deployment of medical services. Ensure compliance and accountability for all standard hospital operating procedures as well as full compliance with local, state, and federal regulations and all applicable laws governing veterinary business operations. Client Experience Accountable for client and referring veterinarian satisfaction. Regularly assess the efficient and effective flow of clients and pets through/in the hospital while also ensuring proper care from arrival through discharge and follow-up. Financial/Productivity Responsible for profit and loss (P&L) management of the local hospital with direct influence on how resources are allocated. Evaluate financial and benchmarking information/measurements to ensure best management of the business and achievement of business goals. Participate in the budget process and manage hospital expenses. Knowledge, Skills, Abilities, and Experience: Candidates will have a Bachelor's degree and significant leadership experience. Veterinary industry experience is required. The ideal candidate will have strong interpersonal skills, the ability to develop employees, be a problem solver, outstanding communicator, and have the ability to maintain a positive working atmosphere that supports an exceptional client experience. Previous experience in hands-on hospital administration or retail experience may help a candidate to be successful in this role. Benefits of Working at WVRC: Benefits include pet insurance, health (no waiting period), dental, vision, disability and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, paid time off, uniforms, and a generous CE allowance. Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need. Employment Type: Full Time Bonus/Commission: No

Keywords: Wisconsin Veterinary Referral Center by Ethos Vete, Waukesha , Practice Manager, Executive , Waukesha, Wisconsin

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