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Operations Manager

Company: Paul Davis Restoration of SEWI
Location: Waukesha
Posted on: May 16, 2022

Job Description:

Description:Are you a Difference Maker? Confident, highly driven, self-motivated, innovative, and have a passion for helping others? Are you an ambitious individual, who strives to exceed goals and cultivate a culture of effective teamwork? We have what you are looking for! Paul Davis Restoration is looking for a full time Operations Manager to work Monday-Friday, 7am - 5pm, additional hours may be necessary.The Operations Manager is a confident, self-driven leader of the organization in the areas of management, team building, and problem solving. Continuously looking for and creating efficiencies within the company's operational performance to create increased profitability.We aim to be the "Employer of Choice" in our community by committing to each employee. We have competitive compensation, on the job training with the opportunity to grow and advance in our exciting business! We offer a competitive benefits package, which includes health, dental, vision-, FSA-, Short- and Long-Term Disability, Life Insurance, PTO and more! All of this, partnered with an incredible Company culture! We host occasional employee breakfasts, and luncheons, Company gatherings, picnics, and parties and we take pride in supporting our community with annual events and donations!Be a DIFFERENCE MAKER! If you are looking for a career that will provide a deep satisfaction of helping others and building relationships of a lifetime, come join us! After applying, please watch for an email to guide you to the next step in our process.
Duties and Responsibilities which include but are not limited to:

  • Responsible for the operational performance of the Emergency Response Team (ERT)
  • Recruit, Onboard, Train, Operate, Retain all ERT Team members
  • Oversee the operational performance of the Emergency Response Team
  • Develop and execute an overall ERT operations plan that aligns with the company's goals
  • Report on Behalf of department against goals and other updates to Director of M&C
  • Oversee team member scheduling and dispatching
  • Oversee vehicle scheduling and dispatching
  • Coordinate and Schedule Temporary Labor as needed
  • Provide problem solving assistance to the ERT Project Managers and Technicians
  • Directly Supervise ERT Project Managers, Lead Technicians and Technicians
  • Personnel Documentation (new hire, write ups, terminations) and facilitate annual performance reviews
  • Develop and monitor the Tier Program with Technicians
  • Host effective team meetings to maintain strategic plan, quality workmanship & employee safety and one - one with ERT Project Mangers/Lead Techs
  • Oversee Job Costing of Emergency Response Team
  • Daily Approval of timecards, Bonuses and PTO requests
  • Final oversight of all bonuses, timecard, and operational practices for ERT
  • Approval and coding of Sub-Contractor and Vendor Invoices utilizing Bill.Com
  • Coding and submission of Credit Card Receipts to Accounts Payable
  • Assist with on-call schedule for the Company
  • Monitor adherence to Program requirements.
  • Manage projects as the need arises
  • Play any role in the business as neededHigh Level Job Duties include:
    • Work toward leadership development in core leadership skills, get feedback in at least 1-2 certifications per year
    • Meet with team no less than weekly for production meeting.
    • Visit field staff and job sites as the need arises.
    • Attend and actively participate in leadership development trainings
    • Complete special assignments as requested by Supervisor
    • Participates in emergency services when an "All hands-on deck" scenario arises
    • Participate in on-going problem solving and practicing continuous improvement of the department and company as a whole
    • Participate in Paul Davis Team Meetings and as many other opportunities as possible to engage with the rest of the team. Requirements:Education:
      • High School Diploma or equivalent
      • Bachelor's degree and/or equivalent experience in a leadership roleExperience:
        • Appropriate industry and managerial experience to successfully perform outlined job responsibilitiesLicenses & Certifications:
          • Valid Driver's License (At all times).
          • Water, Fire & Smoke, Carpet Cleaning, and Applied Structural Drying IICRC Certifications (Certificates preferred, but not required at time of application or qualification).Knowledge, Skills, Abilities:
            • Ability to train & supervise employees.
            • Highly organized
            • Ability to prioritize tasks
            • High level communicator
            • Responsible, self-starter
            • Able to operate at a high level in a fast-paced environment
            • Creative problem solver
            • Understanding and knowledge of computer skills (Excel, Word, Office 365 etc)
            • Ability to exercise judgment on behalf of PDR
            • Excellent Customer Service skills
            • Knowledge of practices & procedures in water, fire, and mold trades. Preferred
            • Able to successfully complete pre-employment requirementsPhysical Demands:
              • Lift (consistently) 5-40 lbs. lift (frequently) 20-100 lbs.
              • May involve significant stand/walk/push/pull
              • Occasional climbing (ladders, etc.) balancing, crouching, frequent stooping, reaching, kneeling, and handling
              • Ability to work in confined spaces
              • Exposure to weather with temperatures ranging from mild/moderate to extreme cold/heatPaul Davis Restoration does not discriminate on any unlawful basis. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other status protected by law.

Keywords: Paul Davis Restoration of SEWI, Waukesha , Operations Manager, Executive , Waukesha, Wisconsin

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