Workplace Experience Director - Waukesha, WI

Company: CBRE
Location: Waukesha
Posted on: May 22, 2023

Job Description:

Workplace Experience Director - Waukesha, WI

Job ID

117802

Posted

06-May-2023

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Administrative, Building Management, Communications/Public Relations, Customer Service, Executive Management, Facilities Management, People/Human Resources, Project Management, Property Management, Workplace Strategy

Location(s)

Waukesha - Wisconsin - United States of America

Host is a service line of CBRE, the world's largest commercial real estate organization. Our mission is to increase individual well-being, personal productivity and organizational effectiveness through people-led, technology-enabled services. Put simply: our goal is to help people work smarter and delight in doing it.

Our experience offering connects employees to their environments - via technology, amenities, and communities that matter the most. Host's scalable product suite includes concierge-quality services provided by dedicated CBRE "hosts"; world-class customer service training and certification; and a powerful, enterprise-grade technology platform.

The platform, which can be tailored to specific client requirements, features a robust mobile experience that allows users to navigate the workplace, schedule meetings with colleagues, reserve workspaces, use food and beverage services, and access building and concierge services.

Job summary

Get ready for an exciting career opportunity with CBRE!

The Workplace Experience Director serves as the primary client contact for the delivery of Host's services on the Account Leadership team and is focused leading our strategy for delivery of Experience Services providing tangible concepts to our diverse customer base and providing long term value across the Experience platform.

Duties & responsibilities

• Directs and trains all onsite employees to deliver service levels within the prescribed scope and budget. Responsible for Host revenue and expense management for assigned account.
• Leads development, production, quality, and retention of Host team.
• Establishes savings goals and builds action plans to improve financial position.
• Ensures quality and regular audits of the Service Business Continuity plan
• Negotiates with clients, partners, and associates to resolve conflicting priorities. Sets goals and direction to meet and exceed client expectations. Sets achievable goals that are linked to the objectives of the organization.
• Monitors key service delivery metrics. Takes corrective action as needed. Meets with management team and appropriate departments to discuss and resolve discrepancies.
• Remains informed about developments within the Experience Services industry, and networks with in-company subject matter authorities to bring world class solutions to bear for the client.
• Services include, but are not limited to: Concierge, Room Management, A/V Triage, Meeting & Event Support, Supply and Equipment Management, Workplace Onboarding, Facilities Management, and Community Engagement Support.
  
  Qualifications
  
  
  • HS Diploma or GED required. Bachelor's degree or other relevant vocational training preferred.
  • Minimum of 10 years of related roles preferred. (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service)
  • Prior supervisory & customer service experience is highly preferred.
  • Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.
  • Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Desire to learn new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications.
  • Have a positive demeanor and ability to resolve any issues that may arise.
  • Ability to comprehend, analyze, and interpret sophisticated documents and solve problems involving several options in situations. Requires intermediate analytical and quantitative skills. Desire to present information to an internal department and/or large groups of employees.
  • Apply a high level of attention to detail as well as strong verbal and written skills.
  • Ability to work requiring significant walking or through other means of mobility. This includes standing in position for extended periods, reaching, bending, stooping, pushing and/or pulling and frequently lifting up to 40 lbs.
    CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
    
    CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
    
    NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.
    
    Host
    
    Host is a service line of CBRE, the world's largest commercial real estate organization. Our mission is to increase individual well-being, personal productivity and organizational effectiveness through people-led, technology-enabled services. Put simply: our goal is to help people work smarter and delight in doing it.
    
    Our experience offering connects employees to their environments - via technology, amenities, and communities that matter the most. Host's scalable product suite includes concierge-quality services provided by talented CBRE "hosts"; world-class customer service training and certification; and a powerful, enterprise-grade technology platform.
    
    The platform, which can be tailored to specific client requirements, features a robust mobile experience that allows users to navigate the workplace, schedule meetings with colleagues, reserve workspaces, use food and beverage services, and access building and concierge services.
    
    Find out more

Keywords: CBRE, Waukesha , Workplace Experience Director - Waukesha, WI, Executive , Waukesha, Wisconsin