Global Services Program Manager

Company: GE Healthcare
Location: Waukesha
Posted on: May 26, 2023

Job Description:

Job Description Summary
GE HealthCare develops and sells digital solutions, broadening its portfolio with analytics and clinical offerings that help support customers on their digital journey, bringing more value to their imaging platforms.
GE HealthCare is seeking an experienced Global Services Program Manager with expertise in GE Healthcare Digital offerings, and Digital or IT support process and tools, who will lead US and Canada (USCAN) On-Line Engineering strategy and improvement activities. Specific responsibilities include wing-to-wing execution of projects to deliver high quality outcomes to internal and/or external customers. The Global Services Program Manager will develop process maps of key as-is business operations processes, align these business processes within the new digital transformation (Digital/SaaS) framework, documenting the gaps, and collaborate cross-functionally to implement business and technology solutions.
GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world
Job Description
Essential Responsibilities:

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  Engage as key focal point to the USCAN Digital Product Service team on new product (NPI) and field modification (FMI) engineering activities. Engage directly with Strategic Business Unit (SBU) Product Managers and Lead Service Integrators, and ensure harmonization of Service requirements with design roadmaps. Ensure communication across USCAN and other global service teams and SBU.
  
  
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  Organize L2/L3 team members to assist in engineering validation activities and to provide Design for Service feedback.
  
  
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  Collaborate with business and functional partners and technology leadership to drive all required activities in various domains.
  
  
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  Engage with USCAN leads and other regions to ensure optimization of key Service Operations processes in support of team goals. Leverage Lean and other methodologies to drive progress.
  
  
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  Drive day-to-day execution of program tasks, resolve roadblocks and organizational interdependencies. Manage program scope, track budget, metrics, and timelines.
  
  
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  Support overall team mission of on-time installation and upgrades, and exceeding uptime and customer communication requirements.
  
  
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  Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this role.
  
  
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  Develop operational metrics dashboard with support of Service digital support teams.
  
  
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  Lead effective program execution operating mechanisms, track and drive progress with cross functional teams including business unit product teams, Global Services, and Regional Commercial and operational teams.
  
  
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  Manage project risks, scope changes and other non-standard events throughout the life of the project
  
  
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  Manage stakeholder communication and progress reporting at various levels of the organization including leadership and executives
  
  
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  Ensure quality of deliverables is verified and matching stakeholder expectations
  
  
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  Track project outcomes realization and customer satisfaction levels through established metrics against service level. Ensure lessons learned are collected, lead reflection sessions and build learnings into next project efforts.
  
  
  Qualifications/Requirements
  
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    Bachelor's Degree in Engineering, Science, Business, or related field or equivalent experience.
    
    
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    Experience in development or support of GEHC Digital offerings
    
    
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    Significant GEHC Field Service or operations experience
    
    
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    GEHC Modality/SBU Engineering, Supply Chain or Service operations or program management experience
    
    
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    Minimum of 5+ years of experience in manufacturing, services, project management, and/or operations
    
    
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    Demonstrated project management skills including project initiation, scoping, resourcing, scheduling, budgeting, risk management and communication
    
    
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    Demonstrated ability to make independent decisions and manage conflicting priorities in a fast-paced environment. Must be responsive and willing to take ownership of issues and drive solutions through cross functional partnership.
    
    
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    Experience implementing Lean thinking in business processes using Value Steam Mapping, Poke Yoke, Kaizen, and Kanban
    
    
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    Proven leadership, mentoring and coaching abilities, demonstrated ability to motivate & inspire others
    
    
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    Excellent business/financial acumen, proficient in leading and setting direction for teams, including demonstrated ability to motivate, influence and drive change at all levels of the organization.
    
    
    Desired Characteristics
    
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      MBA, MS or PhD in Engineering, computer science, or related field
      
      
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      5+ years' experience in Siebel Americas CRM
      
      
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      5+ years' experience in Global or Regional Service Processes
      
      
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      Demonstrated ability to make independent decisions and manage conflicting priorities in a fast-paced environment. Must be responsive and willing to take ownership of issues and drive solutions through cross functional partnership.
      
      
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      Excellent business/financial acumen, proficient in leading and setting direction for teams, including demonstrated ability to motivate, influence and drive change at all levels of the organization.
      
      
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      Influential Communication Skills - demonstrated ability to establish good relationships with the ability to drive change across functional & global boundaries.
      
      
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      Experience implementing Lean thinking in business processes using Value Steam Mapping, Poke Yoke, Kaizen, and Kanban
      
      
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      Proven leadership, mentoring and coaching abilities, demonstrated ability to motivate & inspire others
      
      
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      Demonstrated effective interpersonal, teamwork & networking skills
      
      
      We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership -always with unyielding integrity.
      Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
      #LI-SC1
      While GE Healthcare does not currently require U.S. employees to be vaccinated against COVID-19, some GE Healthcare customers have vaccination mandates that may apply to certain GE Healthcare employees.
      Additional Information
      GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
      GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
      Relocation Assistance Provided: No

Keywords: GE Healthcare, Waukesha , Global Services Program Manager, Executive , Waukesha, Wisconsin