Laundry Manager

Company: Smoky Mountain Resorts
Location: Chicago
Posted on: May 24, 2025

Job Description:

Location: Collier Development Company - 2772 Florence Drive, Pigeon Forge, TNJob Id:2105# of Openings:1Laundry ManagerPay: $50,000.00 - $65,000.00Purpose: The Laundry Manager (LM) will oversee the daily operations of the laundry facility to ensure the highest standard of cleanliness, efficiency, and service quality. This role involves managing the laundry team, maintaining equipment, and ensuring all linens are cleaned and cared for according to established standards. The LM is responsible for budget management, inventory control, equipment maintenance, negotiating and securing customer contracts, and implementing operational strategies to improve productivity and efficiency.Primary Essential Duties & Responsibilities:Managing the Business:The Laundry Manager (LM) will work 8 to 10+ hours per shift, 5 or 6+ days each week, based on occupancy and staffing demand. Holidays and weekends are affected by peak demand which means all team members must work together during those days to keep Laundry Operations running efficiently.

• Direct and oversee daily operations including, but not limited to, team management, coordinating laundry processes, quality assurance, handling customer relations, ensuring equipment maintenance, and managing inventory and supplies.
• Monitor and maintain chemicals, washers, dryers, irons, and folding machines to maintain correct loading sequence in order to attain maximum productivity.
• Enforce compliance with established laundry and safety regulations and procedures within the laundry facility and during transportation.
• Perform essential accounting, payroll, and purchasing duties to support financial and operation success.
• Manage outside contractors and subcontractors, vendors and other hospitality companies who may have contracts regarding laundry services.
• Follow all safety procedures and actively participate and/or lead in safety training. Ensures compliance through system ownership.
• Inspect laundered items, buildings, vehicles, and equipment to ensure they meet quality standards and address any issues promptly and professionally.
• Develop and train operators of all equipment to ensure consistent performance.
• Maintain accurate records of laundry operations including, but not limited to, inventory of laundry supplies and equipment, maintenance, payroll, financial records, accurate and up-to-date customer contracts and agreements, and staff performance.
• Work with property managers to fulfill linen/terry and other related business needs.
• Focus on achieving minimal breakdowns and efficient maintenance costs, adhering to budget guidelines for expenses, labor, and maintenance goals.
• Ensuring timely and efficient processing of linens and other laundry items.
• Maintain a working knowledge of all equipment and report any equipment breakdowns or suspected concerns immediately.
• Responsible for the security of the laundry plant.
• Respond to action items and guest-related items or problems promptly and effectively to prevent reoccurrence.
• Facilitate the delivery of linen packages to customer contracted properties by guest's scheduled arrival.
• Develop weekly schedules to effectively manage timekeeping to ensure adequate coverage and efficient workflow.
• Provide laundry team members with resources they need to do the job.
• Work with local health department, fire inspector, and other state or local agencies to maintain compliance.
• Train and transition to electronic files where applicable to my responsibilities.
• Ensure work schedules are in compliance with Global Chemical and Linen (GCL), State, and FLSA federal guidelines.
• Interact with team members and guests in a positive and friendly manner during all shifts, in all situations.
• Compliance with TOSHA certification, biohazards procedures, and responsibilities for safety in handling.
• Knowledge and ability to comply with all company operating policies and procedures.
• Perform other incidental and related duties as required and/or assigned.
• Management reserves the right to change, remove or add to these duties as necessary.Team Members:
  • To develop, administer, monitor, and evaluate training objectives for GCL/Laundry Operations.
  • Create two-way communication with team members by providing regular feedback and immediate instruction when necessary.
  • Assist in recruiting to evaluate potential candidates, adhering to all federal and state labor laws as well as company policies and procedures for employment.
  • Address team member issues promptly and professionally in a manner that is consistent with GCL's core values.
  • Conduct regular and meaningful performance reviews in such a manner that promotes open two-way communication.
  • Be a coach for GCL's most valuable resources - its team members.
  • Create a positive atmosphere in which team members are willing and able to maximize their potential.
  • Responsible for team member engagement and resolving workplace conflict.
  • No team member will pose a direct threat to the health/safety of self or others.Quality of Work Statement:
    • High standard for accuracy in all aspects of the job and other project assignments.
    • Consistently coach and inspect to ensure that all standards for cleanliness and timeliness goals are achieved.
    • Successfully deal with performance issues, including the administration of conduct for progressive disciplinary measures up to and including termination.
    • Maintain strict confidentiality and excellent judgment regarding privileged information.
    • Ensure work areas are safe, organized, and maintained.Management Position Requirements:Personality / Attitude:
      • As a professional leader: is honest, acts with integrity, follows through on commitments, accepts responsibility for actions, approaches others in a tactful manner, and reacts well under pressure. Clearly distinguishes between right and wrong.
      • Highly motivated, energetic, flexible, cooperative, patient, good listener, friendly, caring and compassionate.
      • Enjoy working with people, training others, and providing excellent guest service.
      • Willingness to learn best practices and adapt to procedural changes.
      • Recognized as a positive influence to others, shares expertise, and recognizes the accomplishments of others.
      • Ability and commitment to work well with other staff.
      • Appearance, hygiene, and dress represent the company's image.Skills / Knowledge:
        • Be in good physical condition and be able to perform indoor and outdoor duties.
        • Ability to consistently observe, measure, and inspect properties in all aspects.
        • Knowledge of health and safety regulations related to laundry operations.
        • Familiarity with inventory management in a hospitality setting.
        • Ability to operate hand and power tools.
        • Ability to work in a fast-paced, demanding work environment.
        • Ability to communicate effectively and use the English language fluently: speak, understand, read, and write. Adapt Spanish interpretation daily.
        • Strong organizational skills with excellent attention to detail (ATD).
        • Must be able to prioritize, plan, meet deadlines, and practice time management skills daily.
        • Ability to accept that conflict happens; act to clarify the issue, bring parties together, identify a solution and monitor for resolution.
        • Proficient computer skills with Microsoft software, including Outlook and Excel which is required.Education / Experience:
          • High school diploma or equivalent is required.
          • 5 or more years of progressive management experience with 3 or more years directly supervising 15 team members is required. Leading and managing 16 or more team members is preferred.
          • Experience in commercial laundry operations, including knowledge of equipment, chemicals, and processes or in a relevant field.
          • Sustained demonstrated leadership experience managing change within a department, while building a high-performing, energized Team.
          • Valid driver's license and ability to be on company insurance.
          • Ability to work within a diverse workforce.
          • 401k with 4% company match
          • Health, dental, and vision insurance for $12 per week
          • Paid Time OffEssential Functions: Specific vision abilities required for this job include peripheral, distance, close, and depth perception and the ability to adjust vision focus. The employee is regularly required to talk, hear, and sit, and use hands to finger, touch, handle, and feel. The employee is frequently required to stand, walk, climb, and descend numerous flights of stairs consistently. The employee is required to use hand, arm, and leg to reach, bend, push, pull, stoop, kneel, and crouch. The employee must occasionally lift and move up to 50 pounds daily on their own. Work environment will consist of both inside and outside depending on the needs of the property. Some work will be performed in linen/laundry environment working with chemicals and various cleaning equipment. Ability to tolerate various temperatures while working outdoors with exposure to high or low temperatures, sun, humidity, chemicals, chlorine, and water. Some work will be performed indoors and/or in an indoor office environment. Stand and walk for the majority of the day.Collier Development Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Collier Development Company drives a warm and welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.
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Keywords: Smoky Mountain Resorts, Waukesha , Laundry Manager, Executive , Chicago, Wisconsin