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Project Manager

Company: JDA Software
Location: Waukesha
Posted on: July 11, 2019

Job Description:

POSITION TITLE

Project Manager Hardware Services

LOCATION

Waukesha, WI

OVERVIEW

JDA Software is seeking a Project Manager to join our Hardware Services group.

RESPONSIBILITIES

* Leads project team in the resolution of customer project issues, escalating to appropriate parties as needed

* Collaborates with appropriate JDA resources on customer's business, organization and culture to strengthen their credibility as trusted advisors

* Helps validate and produce appropriate baseline project plans and templates

* Assists in generating Statement of Work and customer proposal documents

* Works with appropriate parties to plan project resource requirements

* Provides guidance, feedback, coaching, and developmental experiences to project team members

* Assesses project performance and communicates lessons learned to increase institutional knowledge

* Ensures project team adheres to JDA policies, procedures, methodologies and quality standards

* Manages services engagements including interactions with client project team and client executives

* Resolves all project issues including budget, timeline, accounts receivable, scope changes, software functionality and technology

* Provides regular project communication and status reporting

* Manages project quality to ensure customer satisfaction

* Ensures that projects deliver the value/ROI sold with the engagement

* Builds collaborative relationship that increases customer's perception of the value JDA brings to their business and expands future business opportunities

* Keeps individual expenses within budget

* Records billable time to customer, as appropriate

* Records cost-transfer time to other JDA teams, as appropriate

* Escalates issues that may have negative financial impact

* Manages service engagement budgets

* Reviews billing for all active accounts

* Maximizes margin on service engagements

* Ensures supporting project documentation is in order and submitted timely

QUALIFICATIONS

* 5-7 years of experience in a supply chain, retail or CPG environment.

* Knowledgeable of Retail systems functionality and technology

* PMP certification is a PLUS.

* Proven experience working as a Project Manager or similar capacity.

* Demonstrated leadership experience in a software consulting, implementation or development projects.

* Knowledgeable of project management best practices.

* Demonstrated experience presenting and interfacing with C-Level Executives

* Skilled at leading and coordinating across diverse teams to achieve desired outcomes.

* Ability to resolve complex problems with little to no guidance

* Capable of facilitating (design sessions, conflict resolutions, brainstorming, etc).

* Strong interpersonal skills with the ability to mentor, coach and train.

* Excellent communication, client relationship and analytical skills.

* Well organized and consistently meets commitments.

* travel required 26%-50%

*LI-CR1

OUR VALUES

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success and the success of our customers. Does your heart beat like ours? Find out here: Core Values

Check out JDA's blog - Supply Chain Nation - the platform for supply chain trends and innovations..

Equal opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status or any other characteristic protected by law applicable to the state in which you work.

Keywords: JDA Software, Waukesha , Project Manager, Executive , Waukesha, Wisconsin

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