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Credit & Customer Service Representative - Menomonee Falls, WI

Company: Kohls
Location: Waukesha
Posted on: December 3, 2019

Job Description:

Our Credit & Customer Service Representative build and strengthen customer loyalty by finding the right solutions for our customers? needs. As a Credit & Customer Service Representative in our Customer Service department, you will be responsible for resolving customer interactions with Kohl?s. This may include but is not limited to Kohls.com orders, Kohl?s charge inquiries and payments, Collections, Fraud, Yes 2 You Rewards and specialty accounts.Start Date: January 13, 2020Training (first three weeks): Monday-Friday 9:00am - 5:30pmSchedule After Training: To be determined ACCOUNTABILITIES BUILDS STRONG CUSTOMER RELATIONSHIPS BY DELIVERING EXCELLENT CUSTOMER EXPERIENCE

  • Takes ownership of the customer experience to deliver positive outcomes
  • Adapts service approach to meet customers needs
  • Strengthens customer commitment through delivering routine positive solutionsACTIVELY LISTENS TO CUSTOMERS? NEEDS AND APPROPRIATELY COMMUNICATES A RESOLUTION
    • Assesses customer issues by asking probing questions
    • Listens for cues to tailor the interaction and better serve the customerBUILDS CUSTOMER CONFIDENCE THROUGH CREATIVE PROBLEM SOLVING
      • Provides appropriate solutions to build customer confidence
      • Applies available resources to satisfy customer needs
      • Negotiate win-win resolutions while striving for a first contact resolutionDELIVERS CONSISTENT CUSTOMER EXPERIENCE THROUGH ATTENTION TO DETAIL
        • Applies policy and procedures accurately
        • Performs job duties with high degrees of accuracy
        • Consistently follows compliance guidelines
        • Documents customer interactions for efficient resolution
        • Escalates customer service issues when necessaryQUALIFICATIONSREQUIRED
          • Previous experience in a customer service environment
          • Effective verbal and written communication skills
          • Ability to multitask
          • Ability to interact well with others in a team oriented environment
          • Adaptive and flexible to changing technologies, processes and environmentsPREFERRED
            • Previous inbound/outbound call center experience

Keywords: Kohls, Waukesha , Credit & Customer Service Representative - Menomonee Falls, WI, Hospitality & Tourism , Waukesha, Wisconsin

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