Customer Service Representative
Company: Woodway USA
Location: Waukesha
Posted on: May 9, 2022
Job Description:
Job DescriptionCompany Overview:WOODWAY USA is a global
treadmill manufacturer built on the efforts and commitment of
dedicated professionals. Our purpose is to manufacture products and
provide service that exceeds our customer's expectations through
continuous improvements in quality and design. WOODWAY USA focuses
on building lasting customer relationships that will endure For The
Long RunĀ®.Job Summary:The Customer Service Representative job
entails assisting and supporting the Sales Department with numerous
tasks entailing the sale of products, customer relationships, and
acting as an interdepartmental liaison. Responsibilities:
- Preparation of quotes, status reports, and mailings by
utilizing company software systems
- Quotation follow up and communication to regional sales manager
the status of quotes and pending orders
- Process and submission of orders and related documents to and
from customers within company software systems
- Tracking and updating demonstration equipment reports
- Lead qualification, inclusive of product and application
knowledge
- Monthly reporting summaries to Director of Sales and Regional
Manager
- Liaison for Sales Department to the Production and Engineering
Departments, particularly product development and order production
status
- Daily communication with Regional Manager regarding goals and
needs
- Tracking Regional Manager schedule and location, facilitating
customer communication in their absenceMinimum Requirements and
Skills:
- Associate's degree in Business, Communication, Accounting or
comparable area of study
- Experience Level Requested: Associates Degree - 3 Years
- Computer Literacy Requirements:
- Microsoft Office Suite
- Word, Excel, Power Point, Outlook
- Ability to operate phone systems with well-mannered
efficiency
- Strong written and verbal communication skills
- Ability to work with little supervision and be highly
organizedTraining Provided:
- Epicor CRM System
- Product Specifications/Pricing
- Product Owner's Manual
- Quality Policy and Manual
- Woodway Sales Procedures/PoliciesBenefits:
- Paid Vacation
- Health Insurance
- 401K
- Additional Perks:
- State of the art on site gym; family like work environment;
casual dress code; corporate/departmental outings; potential
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Keywords: Woodway USA, Waukesha , Customer Service Representative, Hospitality & Tourism , Waukesha, Wisconsin
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