Selling Experience Leader (Assistant Store General Manager)
Company: Petco Animal Supplies, Inc.
Location: Waukesha
Posted on: May 12, 2022
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Job Description:
Come work at a place where innovation and teamwork come together
to support the most exciting missions in the world!The Selling
Experience Leader (SEL) is the key driver for the guest experience
and leading a selling culture in the store. Through the lens of
Petco's vision of "Healthier Pets. Happier People. Better World."
The SEL is the champion and role model for all relationship
building touch points with Petco guests. The SEL will mentor all
store partners in the culture of selling and engagement to support
and drive the customer experience. The SEL assists the General
Manager in developing and managing a high-performing team that
consistently delivers top-line sales growth while maintaining a
focus on the welfare, health, and proper care of all animals; as
well as assists in managing all aspects of the store's business in
accordance with Petco operational standards and safety
procedures.Essential Job Functions:The incumbent must be able to
perform all of the following duties and responsibilities with or
without a reasonable accommodation.- Responsible for successfully
implementing a guest centric culture in the store by leading in the
following areas, as well as all other projects/duties as assigned.-
Provide an outstanding guest experience with each interaction.-
Utilize a deep understanding of business acumen to measure, analyze
and diagnose business trends and to also utilize critical thinking
skills to effectively implement business improvement plans.- Lead
store execution, training, communication and maintenance of company
initiatives, programs, policies, procedures, safety practices, and
promotions.- Responsible for driving the implementation and
execution of customer-centric programs such as seasonal promotions
and sales to meet and exceed sales targets.- Train, coach, and
develop department level leaders and store partners in all areas
and functions required to run the store efficiently and to Petco
standards, including the effective rollout selling models.- Leads a
"never out of stock" culture with store partners to ensure
exceptional customer experience for all Omni-channel initiatives
(examples include, but are not limited to: BOPUS, Extended Aisle,
and Repeat Delivery).- Ensure the weekly schedule is written
effectively to maximize operational and selling floor coverage.-
Manage and coach dog training partners in delivering a consistent
services customer experience aligned with our Petco Brand Standards
and Customer Promise.- Promote a positive culture of teamwork by
working alongside the leadership team, establishing priorities, and
providing clear direction.- Demonstrate and support a continuous
improvement and growth mindset.- Demonstrate a keen and genuine
interest in all kinds of animals.- Perform other duties as assigned
and assume responsibility as Leader on Duty to drive selling
engagement. Nature of Supervision: General instruction is provided
by the General Manager on some, but not all tasks to be
performed.Supervisory Responsibility:- The Selling Experience
Leader is directly responsible for the Guest Services and Dog
Training roles in the store.- Partner with the GM to attract, hire,
and retain top talent; participate in new partner and leader
interviews and selection.Work Environment:The majority of job
duties are conducted indoors, although occasional merchandise
stocking, customer carry-outs, and bank deposits will require that
an employee leave the store briefly. Because this position requires
bending, kneeling, moving merchandise (up to 50 pounds, as
necessary) and standing for long periods of time, there may be risk
of injury resulting from failure to follow safety precautions and
procedures. A limited amount of travel will be
required.Contacts:This position has continuous contact with the
general public at the store and at store-related events, and
regular contact and exchange of information with other departments
in the field, Distribution Centers, and at the Support Centers.
Contact outside of PETCO may be required in order to coordinate
merchandise returns, ordering parts, store repairs, coordination of
vaccination clinics, store events, vendor meetings, etc.Petco
Animal Supplies, Inc. is an Equal Opportunity Employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, age, protected
veteran status, or any other protected classification.
Keywords: Petco Animal Supplies, Inc., Waukesha , Selling Experience Leader (Assistant Store General Manager), Hospitality & Tourism , Waukesha, Wisconsin
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