Customer Service Representative

Company: Woodway USA
Location: Waukesha
Posted on: May 13, 2022

Job Description:

Company Overview:WOODWAY USA is a global treadmill manufacturer built on the efforts and commitment of dedicated professionals. Our purpose is to manufacture products and provide service that exceeds our customer's expectations through continuous improvements in quality and design. WOODWAY USA focuses on building lasting customer relationships that will endure For The Long Run -.Job Summary:The Customer Service Representative -job entails assisting and supporting the Sales Department with numerous tasks entailing the sale of products, customer relationships, and acting as an interdepartmental liaison. -Responsibilities:

• Preparation of quotes, status reports, and mailings by utilizing company software systems
• Quotation follow up and communication to regional sales manager the status of quotes and pending orders
• Process and submission of orders and related documents to and from customers within -company software systems
• Tracking and updating demonstration equipment reports
• Lead qualification, inclusive of product and application knowledge
• Monthly reporting summaries to Director of Sales and Regional Manager
• Liaison for Sales Department to the Production and Engineering Departments, particularly product development and order production status
• Daily communication with Regional Manager regarding goals and needs
• Tracking Regional Manager schedule and location, facilitating customer communication in their absenceMinimum Requirements and Skills:
  • Associate's degree in Business, Communication, Accounting or comparable area of study
  • Experience Level Requested: Associates Degree - 3 Years
  • Computer Literacy Requirements:
  • Microsoft Office Suite
    • Word, Excel, Power Point, Outlook
    • Ability to operate phone systems with well-mannered efficiency
    • Strong written and verbal communication skills
    • Ability to work with little supervision and be highly organizedTraining Provided:
      • Epicor CRM System
      • Product Specifications/Pricing
      • Product Owner's Manual
      • Quality Policy and Manual
      • Woodway Sales Procedures/PoliciesBenefits:
        • Paid Vacation
        • Health Insurance
        • 401K
        • Additional Perks:
          • State of the art on site gym; family like work environment; casual dress code; corporate/departmental outings; potential travel

Keywords: Woodway USA, Waukesha , Customer Service Representative, Hospitality & Tourism , Waukesha, Wisconsin