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Customer Service Representative

Company: Pick N Save
Location: Waukesha
Posted on: November 26, 2022

Job Description:

Position Summary:Create and maintain a Customer 1st culture by delivering a high level of service and excellent customer experience by resolving customer concerns. Identify and communicate opportunities that could improve operations and create a better shopping experience. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.Essential Job Functions: Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment. Provide friendly and efficient customer service by demonstrating sincerity, patience and respect in all customer interactions and by thanking customers for their business. Greet customers in a genuine and friendly manner throughout the store and assist them by escorting them to products, loading/unloading heavy items and helping them to retrieve out of reach items. Anticipate customer needs; effectively communicate with them and respond to questions and resolve issues in a timely manner to strengthen customer loyalty. Oversee front end operations to meet or exceed sales, profit and labor goals through effective cost control, labor efficiencies, excellent service and shrink control; ensure front end cleanliness, maintenance and sanitation. Determine work priorities and task lists to consistently maintain adequate front end conditions. Ensure prompt, accurate customer check-out and front-end associates adhere to company policies, as well as local, state and federal laws/regulations. Train, monitor and coach associates on all front end policies and procedures including proper handling of product, tender and coupons, scanning error procedures and price checks to reduce shrink and waste. Communicate pricing and signage discrepancies to the pricing coordinator. Provide back-up coverage for the service operations manager in their absence (excluding hiring and discipline). Gain/maintain thorough knowledge of checkout transactions policies and procedures, operations and bookkeeping: complete voids, refunds, daily exception reports, perform cash tender pickups, coin canister exchanges, till/coupon audits per company standards Operate equipment (e.g., scanner, register, scale, check approval machine) per company standards. Assist with front-end functions (e.g., checkout transactions, stocking, bagging, cart collection and cleaning). Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management. Report all illegal activity, including robbery, theft and fraud. Physical demands include, but are not limited to, frequent reaching, standing, turning, squatting, stooping/bending, walking, lifting objects 10 to 55 lbs., pushing/pulling objects up to 200 lbs. Occasional lifting over 55 lbs. Must be able to perform the essential functions of this position with or without reasonable accommodation.Minimum Position Qualifications: High school diploma or equivalent;1-6 months related experience or training; or equivilent combination of education or experience Effective interpersonal and customer service skills Good oral and written communication skills Ability to work in a fast paced environment Friendly, approachable/outgoing demeanor/team player Sound judgement/decision making skills Good math skills (ability to add, subtract, multiply and divide)Job Types: Full-time, Part-timePay: From $14.00 per hourBenefits: 401(k) Dental insurance Employee discount Health insurance Paid time off Vision insuranceSchedule: 8 hour shift Day shift Evening shift Holidays Monday to Friday Night shift Weekend availabilityWork Location: One location

Keywords: Pick N Save, Waukesha , Customer Service Representative, Hospitality & Tourism , Waukesha, Wisconsin

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