Customer Service Associate

Company: Packard Culligan Water
Location: Waukesha
Posted on: March 7, 2023

Job Description:

CUSTOMER SERVICE REPRESENTATIVE

Are you an upbeat, positive, friendly individual looking for something that is not your typical customer service role? Are you able to juggle many tasks with ease? Do you thrive in an environment where every day is not the same? Culligan Water CSR's serve our local customers to genuinely build relationships and deliver the outstanding customer service our customers have come to expect from Culligan. We're looking for a strong team player because our customer service team works closely with other departments to ensure our customers' needs are met quickly.

If you're looking to gain office experience in a professional environment, then this is the job for you!

Culligan of Waukesha is a successful dealership within the Packard Culligan franchise group, which has been family-owned and operated for nearly 80 years, headquartered in Minnetonka, MN. Culligan is the industry leader in commercial and residential water treatment and filtration systems, providing the best drinking water solutions to local customers

What do CSR's talk to our customers about?

• Our products and services
• Water quality issues or concerns (general knowledge)
• Payments, invoices and collections
• Scheduling deliveries and service appointments What qualities do you need to be a CSR?
  
  • Amazing communication skills! Our CSR's communicate verbally and via email
  • Quick problem solving skills to help customers with unique needs
  • Strong attention to detail, there are many components to this role
  • Desire to become a "water treatment expert" through training
  • Proficiency in Microsoft Office, data entry and documentation
    • Our CSR's utilize multiple software systems and coordinate a large administrative/accounting function within the dealership
    • The ability to be a team player and a friendly personality of course! What can Culligan offer you?
      
      • Career advancement through training and development
      • Competitive base pay, plus commission and quarterly/annual employee incentives We offer Employees unbelievable benefits!
        
        • Zero deductible medical plans,
        • Dental and vision,
        • Wellness Program with incentives,
        • 401K with employer match,
        • Tuition reimbursement and scholarship opportunities,
        • Paid time off and paid holidays
        • Career advancement through training and development,
        • Work -life balance: Monday-Friday 8AM-5PM
          Fine Print: to be a CSR at our dealership you will be subject to a pre-employment background check, drug screening, and skills assessment upon offer of employment.
          
          #ZR
          
          The Packard Culligan group of dealerships is a family-owned company with values based on relationships, listening, unity, and leading locally to exceeding customer and employee expectations. Our dealerships are locally run by employees who are a part of the communities that they serve. We offer the best drinking water and the largest variety of water treatment products and services available for your home or business. Culligan products are built to last and are backed by a 100% satisfaction guarantee as well as the best trained and experienced service technicians in the industry.
          
          Packard Culligan and all of its subsidiaries are equal opportunity employers and do not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, genetic, military status or any other basis prohibited by federal, state, or local law.

Keywords: Packard Culligan Water, Waukesha , Customer Service Associate, Hospitality & Tourism , Waukesha, Wisconsin