Patient Accounts Customer Service Representative - Waukesha, WI
Company: Optum
Location: Waukesha
Posted on: April 23, 2024
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Job Description:
Opportunities with ProHealth Care, part of the Optum family of
businesses. ProHealth Care is proud to be a leader in health care
services, serving Waukesha County and the surrounding areas for
more than a century. Explore opportunities across the full spectrum
of care as you help us improve the well-being of the community with
your skills, compassion, and innovation. Be part of a collaborative
environment that strives for excellence, nurtures respect, and
ensures high-quality care delivery to our patients. Join us in
making an impact and discover the meaning behind Caring.
Connecting. Growing together.
This individual will have daily interaction with patients and
customers of ProHealthcare involving both Hospital and Physician
billing inquiries. Medical billing call center and must have
demonstrated excellent customer service skills. In this blended
call center environment, the individual will be handling inbound
and outbound phone calls and will be responsible for resolving
account inquiries with a high level of professionalism and
accuracy. Researching and resolution of medical billing problems,
negotiates acceptable payment plans and processes patient
payments.
This position is full-time, Monday - Friday. Employees are required
to work our normal business hours of 8:30 AM - 5:00 PM CST. Our
office is located at N 17 W24100 Riverwood Drive, Waukesha, WI,
53188.
We offer 8 weeks of paid training. The hours of training will be
8:30 AM - 5:00 PM CST from Monday - Friday.
Primary Responsibilities:
You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.Required
Qualifications:
Preferred Qualifications:
Soft Skills: -
At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location,
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups, and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.
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Diversity creates a healthier atmosphere: UnitedHealth Group is an
Equal Employment Opportunity / Affirmative Action employer, and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin,
protected veteran status, disability status, sexual orientation,
gender identity or expression, marital status, genetic information,
or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment.
#RPO #RED
Keywords: Optum, Waukesha , Patient Accounts Customer Service Representative - Waukesha, WI, Hospitality & Tourism , Waukesha, Wisconsin
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