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Customer Service Lead

Company: Trulite Glass & Aluminum Solutions
Location: New Berlin
Posted on: June 6, 2024

Job Description:

Job Description **This role is not open for submissions from outside staffing agencies**

This senior level Customer Service Lead will provide customer service support to the organization by obtaining, analyzing, verifying the accuracy of order information and customer requests in a timely manner. Initiates and/or implements corrective action as needed to ensure that an excellent standard of service and a high level of Trulite's Platinum customer service levels are maintained.
$60,000 - $65,000

Who You Are:
Self-motivated and goal-oriented person with a drive to succeed to maximize business results.
Fosters a whatever it takes attitude to get the job done.

Skills You Bring:

  • 5-7 years of customer service or relevant experience and High School Diploma or equivalent required. Related glass and aluminum work experience preferred.
  • Must be able to multi-task, be organized, efficient, and accurate.
  • Must have excellent communication (written and oral), interpersonal, conflict management, and time management skills.
  • Experienced user of Microsoft Office 365 suite.
  • Listening skills and data collection with attention to detail are essential.
  • Ability to apply concepts of basic algebra and geometry.

    What you will be doing:

    • Answer customer service calls within defined key performance indicators.
    • Manage the process of receiving, preparing, and verifying the accuracy of customer purchase orders.
    • Collaborates with all branch department leads to make sure that the requested order(s) meet the customer's expectations.
    • Point of escalation for customer service issues.
    • Subject Matter Expert on all product types, codes, processes, and the systems
    • Assists in training new employees.
    • Conducts follow-up phone calls within 2 hours to respondents who have concerns or questions.
    • Prepares price quotations as required.
    • Works with the sales, organization's other branch/regional locations to resolve problems, facilitates solutions and enhance the customer service offerings.
    • Adhering to AR processes to meet internal and customer requirements.
    • Processes COD/CIA customer payments.

      Why Trulite:
      Trulite offers the most comprehensive benefit coverage in the industry. We give our employees immediate access to health, dental, vision and life insurance benefits, as well as provide short/long-term disability coverage to protect you financially if injured outside of work.

      We are pleased to offer a comprehensive wellness initiative that includes access to a percentage of your pay daily, if needed, and a progressive financial training program.

      Stay with us for a year and your 401k employer match is 100% vested and immediately becomes part of your ever improving financial plan. This is also true for those who select and contribute to their Health Savings Account. We match on both employee and family coverage to help cover out-of-pocket expenses and if unused continues to grow until needed. The employer match for your HAS, if you choose to participate, is also vested immediately at 100% improving your financial health.

      Trulite bears most of the cost of your benefits. We structured these benefits because we care not only about your physical well-being but your financial health and welfare too. Let us show you why Trulite values you as an employee and how we will help you achieve financial independence.

      We are an Equal Opportunity Employer. We embrace and encourage our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.

Keywords: Trulite Glass & Aluminum Solutions, Waukesha , Customer Service Lead, Hospitality & Tourism , New Berlin, Wisconsin

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