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Content Developer - Customer Experience

Company: Generac Power Systems
Location: Waukesha
Posted on: May 1, 2021

Job Description:

Company Generac Power Systems Name Content Developer - Customer Experience Req # 56126 Location Waukesha CORP Employment Type Full Time Shift 1stSERIOUS POWER, COMPELLING CAREERS!Generac has not only seen success as a company but we have compassion for communities where we live and work. Throughout the company's history we have remained passionate about helping those in need... both in our day-to-day roles and in our efforts to give back. This commitment is our responsibility, pride and passion.The Customer Experience Self Service Specialist is responsible for leading Generac's Self-Service optimization efforts for emerging product categories, Clean Energy & Connected Products. As online self-service tools are increasingly important in building and maintaining excellence in customer satisfaction, this individual will focus on delivering appropriate content across Generac's various communication platforms and helping to define future software product development needs.This individual will also be responsible for evaluating customer contact data/analytics in order to identify potential project opportunities where process improvement can significantly improve efficiencies, quality, competitive positioning and/or overall customer satisfaction.Essential Duties and Responsibilities: Drive content availability and accuracy improvement efforts on public facing web platforms to ensure relevant support for Clean Energy & Connected Products. Create original content for websites, newsletters, and blogs based on the requirements of the organization. Evaluate situations objectively and demonstrate ability to make decisions that are intended to have a positive impact on customer satisfaction, work volumes and the overall business. Monitor and track pertinent customer data and analytics to improve product development plans and aid in self help efforts. Present pertinent metrics and analysis regularly to management team and other internal customers. Minimum Qualifications: Associate's degree or equivalent experience 2 years related experience within an administrative, project management, marketing, or e-commerce environment Preferred Qualifications: Bachelor's degree in related field Prior experience with live chat platforms in a sales or service setting Project work demonstrating understanding of digital user experience Great Reasons to work for Generac: Competitive Benefits: Health, Dental, Vision, 401k and many more State-of-the-art facility with an onsite gym, walking trails, caf, free parking and many employee activities Scheduled events throughout the year that allow our employees, both current and retirees, to gather together and enjoy their time with their families and co-workers Enjoy summer hours (Memorial Day - Labor Day) Pride! When a storm strikes, Generac employees always rise to the occasion. Each time a storm hits many employees volunteer their time with the customer support team or on the production line while others go right into storm-affected areas to repair generators We believe in having fun. From minor celebrations to major events, our employees balance their work by building a strong culture of teamwork and collaboration through a variety of occasions, including our Fun Days. Each Friday we relax in our jeans! Product loan and discount programs Physical demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job include are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel."We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law."

Keywords: Generac Power Systems, Waukesha , Content Developer - Customer Experience, IT / Software / Systems , Waukesha, Wisconsin

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