Field Service Technician (Digital Service Specialist)
Company: Canon Solutions America, Inc.
Location: Waukesha
Posted on: May 9, 2022
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Job Description:
US-WI-Waukesha Canon Solutions America, Inc.Requisition ID:
26300Category: Field ServicePosition Type: Full-TimeOverviewIf
finding an effective fix and supporting customers with the highest
level of service standards sounds appealing to you, Canon Solutions
America, a leader in technology, solutions, and services, wants to
know your story. We're actively seeking a Digital Service
Specialist to deliver amazing experiences and elevated efficiency
within the routine maintenance of Canon-supported products in
accordance with Service and Parts Standards. ResponsibilitiesIn
this position, you'll be accountable for:- Reporting to your
manager product failure trends and serviceability issues with
necessary supported documentation, ensuring accurate information
and record keeping.- Meeting customer demands by providing
efficient, responsive, and accurate Field/Shop/on-site
maintenance.- Properly maintaining all technical information, Field
Service Reports, Expense Reports, and Canon property assigned.-
Showcasing strong customer communication and satisfaction skills.-
Maintaining the performance of assigned machines.- Facilitating
performance at a level which helps to achieve the branch/district's
overall metric targets. QualificationsPLEASE NOTE: this is a
customer-facing role, and requires compliance with customer
policies and protocols, which may include a COVID-19 vaccination
and other measures relating to COVID-19.Do you meet these
requirements? - Hold a High School diploma or equivalent experience
required.- Possess a basic understanding of internet environments
and the ability to successfully complete the 120-day introductory
period and the PDIF (Printing and Digital Imaging Foundations)
new-hire class.*- Ability to travel (valid driver's license and
acceptable driving record necessary).- Required to take all
necessary steps to obtain security and/or other clearances required
by customers to enter the customers' premises.- Must be able to
lift 50 pounds and be active more than 50 percent of the time
(walking, standing, stooping/kneeling).*New technicians participate
in Canon's 4 week comprehensive training program known as Printing
& Digital Imaging Foundations (PDIF), learning the fundamentals of
the electrical and mechanical systems that are integral to the
office automation process, in addition to learning troubleshooting
and customer service skills. On-going training and technical
certification are conducted on a regular basis throughout your
career as a technician. Company OverviewAbout our Company - Canon
Solutions America, Inc. empowers companies of all sizes to succeed
by supplying market leading enterprise, production, and large
format printing solutions, supported by exceptional professional
service offerings. With unwavering dedication to promote
professional innovation, Canon Solutions America, Inc. helps drive
sustainability, nurture efficiency, and regulate costs through the
unification of comprehensive digital and traditional printing and
document management solutions. As a wholly owned subsidiary of
Canon U.S.A., Canon Solutions America, Inc. is headquartered in
Melville, NY and has sales and service locations across the U.S.
Our parent company, Canon Inc. (NYSE: CAJ), which earned
approximately $30.4 billion in global revenue in 2020, ranks third
overall in U.S. patents granted in 2020 and was named one of
Fortune Magazine's World's Most Admired Companies in 2020. Canon
Solutions America offers a competitive compensation package
including medical, dental, vision, 401(k) Savings Plan,
discretionary profit sharing, discretionary success sharing,
educational assistance, recognition programs, vacation, and much
more. A more comprehensive list of what we have to offer is
available at
https://www.usa.canon.com/internet/portal/us/home/about/careers/benefits-compensation/We
comply with all applicable federal, state and local laws,
regulations, orders and mandates, including those we may be
required to follow as a federal government
contractor/subcontractor. We are an EEO/AA employer.
Minority/Female/Individuals with Disabilities/Protected Veterans.If
you are not reviewing this job posting on our Careers' site
csa.canon.com/careers, we cannot guarantee the validity of this
posting. For a list of our current postings, please visit us at
csa.canon.com/careers.#CSA Workstyle DescriptionHybrid - This
position is full time and offers a hybrid work schedule requiring
you to be in the office two company designated days a week and an
option to work from home the remainder of the week (unless a
specific business need arises requiring in office attendance on
other days). Note that work schedules and office reporting
requirements may change from time to time based on business needs.
Posting Tags#LI-KG1 #PM20PI177214816
Keywords: Canon Solutions America, Inc., Waukesha , Field Service Technician (Digital Service Specialist), IT / Software / Systems , Waukesha, Wisconsin
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