Field Service Technician
Company: Federal Mfg., LLC
Location: Waukesha
Posted on: May 11, 2022
Job Description:
Do you love to travel? Passionate about serving as a brand
ambassador? Feel fulfilled by solving technical challenges? Our
field service team specializes in keeping our machine performance
strong. Our team is dedicated to staying calm while acting quickly,
finding solutions, and exceeding customer expectations.ProMach
offers rewarding, challenging opportunities throughout the world,
across multiple packaging segments. If you are energized by
providing best-in-class customer experiences and strive for
advanced technical skills, we want to talk to you.Do we have your
attention? -Keep reading. is looking for a new Field Service
Technician to join their Service team. In this role, you will
provide technical support to customers throughout the life of a
machine. You will provide advice and physical assistance to the
customer in identifying problems associated with the operation of
Federal equipment, as well as offer innovative solutions to make
the customer's operation function more efficiently and
economically.Does this work interest you?
- Install, integrate, repair, and troubleshoot machinery of a
complex and involved design
- Ensure all established inspection, testing, quality, and
operating specifications are met
- Direct customer's personnel during plant machinery
installations and integrations, as well as servicing (repair and/or
troubleshooting)
- Identify and correct hardware or software discrepancies
- Identify new product opportunities and make recommendations for
product improvements
- Review customers' parts inventory, advise customers of
necessary parts that should be included in customer stock
- Work from complex engineering drawings and specifications,
detailed written and/or verbal instructions, handbooks, manuals,
etc.
- Support Aftermarket team by receiving and responding to
customer telephoned technical inquiries
- Function as a technical resource for Sales Representatives and
the Engineering Design team to address and resolve inquiries and
problems related to installation/integration or repair
- Prepare trip reports that update the company on status and
condition of installed equipment and additional equipment/parts
opportunitiesWhat's in it for you? -There's no monopoly on good
ideas or limits to how far you can advance with our team. We offer
an open, communicative environment that fosters individual
initiative. We pride ourselves in being a company where people
choose to build a career. -In addition to growth opportunities, as
a ProMach employee, you receive more than just a paycheck. Total
compensation includes your salary, comprehensive medical/dental
programs, as well as life insurance, a generous paid time off
program, and a retirement savings plan with a company match. And
because we understand the importance of feeling protected, there is
no waiting period for benefits - you are eligible on your first day
of employment! -If this sounds like you, we want to connect!
- Associates Degree in Electromechanical, or comparable working
experience
- 4+ years' experience in technical support of an
electromechanical product/system, preferably coupled with formal
technical training
- Electromechanical experience and skills, PLC programming skills
is a plus
- Demonstrated ability to accurately use a variety of precision
measuring instruments
- Proven ability to read and understand complex engineering
designs, including wiring schematics
- Strong communication skills, both written and verbal
- Problem-solver with strong independent judgment skills
- Track record of successfully multitasking to meet timelines on
deliverables
- Ability to travel domestically and internationally up to 85%
-We have been named to the Inc. 5,000 list of the fastest growing
private companies in the U.S. seven times. We continue to introduce
innovative products, enter new markets, expand our global presence,
and actively acquire new capabilities. -We have the rewards,
opportunities, and the market strengths of a large organization
combined with the entrepreneurial culture of a small, fast-paced
company. You will enjoy the benefits of working with a growing
company that competes globally, with the personal touch and feel of
a smaller company where you can make an impact every day. -Curious
about life at ProMach? -Follow us on -, -, and -! - -Pro Mach is an
Equal Opportunity Employer. Pro Mach uses E-Verify to verify
employment eligibility of all new hires to work in the United
States. Pro Mach is a drug-free workplace. - -We will ensure that
individuals with disabilities are provided reasonable accommodation
to participate in the job application or interview process, to
perform essential job functions, and to receive other benefits and
privileges of employment. Please contact us to request
accommodation.#FEDRLExperiencePreferred
- 4 year(s): Electro-mechanical technical
supportEducationPreferred
- Technical/other training or betterSkillsPreferred
- PLC Programming (Allen Bradley)
- HMI
- Blueprint ReadingBehaviorsPreferred
- Team Player: Works well as a member of a group
- Enthusiastic: Shows intense and eager enjoyment and
interest
- Detail Oriented: Capable of carrying out a given task with all
details necessary to get the task done wellMotivationsPreferred
- Self-Starter: Inspired to perform without outside help
- Goal Completion: Inspired to perform well by the completion of
tasks
- Ability to Make an Impact: Inspired to perform well by the
ability to contribute to the success of a project or the
organization
Keywords: Federal Mfg., LLC, Waukesha , Field Service Technician, IT / Software / Systems , Waukesha, Wisconsin
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