Technical Support Analyst I

Company: SKYGEN
Location: Menomonee Falls
Posted on: September 18, 2023

Job Description:

What are other important things that YOU need to know?

• Position can be fully remote or onsite What will YOU be doing for us? Serve as the initial contact/resource for external clients, internal departments and companies in areas of application/operational support, issue management, process development and data analysis. What will YOU be working on every day?
  • Serve as Primary technical and operational support resource to log, track, and manage internal and external client issues.
  • Research and resolve issues as requested by clients and escalate to internal team members when needed.
  • Manage client expectations and serve as a liaison between the client and internal departments.
  • Analyze and translate requests from clients to determine scope of request and determine requirements to successfully complete the request.
  • Manage multiple clients and/or client requests simultaneously while effectively managing scope, schedule and quality.
  • Properly communicate technical information and maintain relationships with internal team members and external clients to ensure shared understanding.
  • Support application software deployments and revision upgrades.
  • Maintain a working knowledge and train the client on required functionality of the application software.
  • Support of basic SQL queries for database updates related to issue resolution.
  • Have knowledge of basic SQL stored procedures or SSIS packages as requested for support of client business operations and automation.
  • Facilitate and/or gather client business requirements and prepare documentation in support of internal processes and technology improvements for long-term consideration.
  • Analyze and identify opportunities to use data, system or workflow to develop new strategies to implement process improvements.
  • Represent the company in a professional manner at all times.
  • Assist with testing software changes related to bug/issues remediation.What qualifications do YOU need to have to be GOOD candidate?
    • Required Level of Education, Licenses, and/or Certificates
      • Bachelor Degree in Management Information Systems, Computer Science or related degree or equivalent work experience
      • Required Level of Experience
        • Typically requires 1 to 2+ years of prior related experience (i.e. systems implementation, operational support, or technical support and/or intermediate to advanced user of various modules within the enterprise system).
        • Required Knowledge, Skills, and Abilities
          • Strong organizational skills
          • Strong written and verbal communication skillsWhat qualifications do YOU need to have to be a GREAT candidate?
            • Knowledge of SQL Server Reporting Services
            • Knowledge of Transact SQL
            • Knowledge of software development tools (for example, Microsoft Visual Studio, Microsoft Team Foundation Server, Azure DevOps)
            • Familiarity with generally accepted accounting principals
            • 2 - 4 years of prior related experience (systems implementation role)
            • Project Management experience
              The salary range and midpoint is listed below for your reference. Please keep in mind that your education and experience along with your knowledge, skills and abilities are taken into consideration when determining placement within the range.Compensation Range:$67,322.00 - $100,983.00Compensation Midpoint:$84,153.00

Keywords: SKYGEN, Waukesha , Technical Support Analyst I, IT / Software / Systems , Menomonee Falls, Wisconsin