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Desktop Support Technician - A+

Company: eXcell
Location: Waukesha
Posted on: October 11, 2019

Job Description:

You re covered with . We offer our temporary employees full benefits. Always have. Always will. Join us! We re looking for an A+ Certified Desktop Support Technician with lots of confidence, a positive attitude, and customer service skills. * * * Contract to Hire Opportunity * * * Day-to-day responsibilities:

  • Repair, test, image, and clean PCs, laptop, monitors, printers, and other related hardware
  • Maintain, analyze, and troubleshoot, software, and computer peripherals
  • Set up, configure, and add all hardware
  • Install, move, add, change - large IMAC events expected for client printer migration and PC refreshes
  • Assure that all tickets requiring follow up work and/or calls receive appropriate attention
  • Back up and burn end user data
  • Assist in developing and documenting improvements to current processes
  • Assist other coworkers in resolution of end users technical issues across the program
  • Assist Site Leader in the execution of established processes and escalationsExperience required:
    • 3-5 years experience supporting PC hardware and software
    • 1+ year(s) in desktop support required
    • Deep understanding of diagnosing, troubleshooting, replacing PC / laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers)
    • CompTIA A+ certification
    • Experience working in enterprise environment
    • Experience with asset management
    • Must be comfortable with face-to-face interactions, as will be required to provide technical support to end users in person at the customers site
    • Ability to handle multiple projects simultaneously
    • Dependability both to get work done independently, and for attendance / availability to work scheduled hours
    • Associate s degree or some technical school wanted W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. ** Supports Equal Employment Opportunity** , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit . - provided by Dice

Keywords: eXcell, Waukesha , Desktop Support Technician - A+, IT / Software / Systems , Waukesha, Wisconsin

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