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Help Desk Support

Company: Robert Half Technology
Location: Waukesha
Posted on: October 11, 2019

Job Description:

Robert Half Technology has an immediate need for a Help Desk Analyst. To be successful in this Help Desk Analyst role, you should be a creative problem solver who enjoys working in a dynamic and rapidly-changing work environment. Because this Help Desk Analyst role is very visible within the company, you will have the opportunity to make a positive impact on the department and organization. Located in Waukesha, Wisconsin, the Help Desk Analyst opportunity is a long-term temporary-to-full-time role. What you get to do every single day: - Independently investigate and implement solutions to technical issues - Resolve technical help tickets submitted via phone, email, and walk-ups - Diagnose recurring technical issues and implement solutions to address the root of the problems - Offer IT support for operating systems, productivity software, and a variety of other applications used internally- Firm grasp of basic networking concepts - Good understanding of IT support ticketing systems - Practical knowledge in installing and configuring operating systems, networked and local printers, and business applications - Critical thinking, problem solving, ability to work independently - Demonstrated knowledge of user administration and bug fixing in a client server environment - Hardware Troubleshooting experience preferred - Command of Microsoft Office 365 - Proven knowledge of Basic Troubleshooting - Customer service experience - Remote Support experience desired - Strong familiarity with Active Directory - 2+ years of prior experience - provided by Dice

Keywords: Robert Half Technology, Waukesha , Help Desk Support, IT / Software / Systems , Waukesha, Wisconsin

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