Global Head of Digital Operations, Strategy and Analytics United
Establish PMO leading program managers across DPS instituting
standardized processes and tools and Lean practices
Develop a set of KPIs and operating rhythm for business
operations within the Digital Platform and Solutions organization
and internal Product Management/Business Product Management
P&L, their respective CTO and Digital Technology
Lead a team of Lead Program Integrator to develop a consistent
and exemplary approach to business operations and portfolio program
management for DPS.
Have a deep understanding of the financial data associated with
the business and the ongoing measurement against Operating
Demonstrate mastery of the intricacies of interactions and
dynamics in global teams. Assure consistent, effective rhythms for
collecting data and publishing metrics.
Use disciplined approaches to monitor team progress via
effective information dashboards for project execution velocity,
customer satisfaction, progress against plan, quality and ISO
Be an expert in proactively using data, practical knowledge and
innovative insights to drive timely decisions, determine
appropriate courses of action, and forecast future needs while
managing risk and uncertainty for the global team.
Partner with Finance to establish Operations and Finance metrics
and provide visibility across the organization
Participate in, and oversee day-to-day operational tempos and
rigor and have responsibility to coordinate activities for
strategic business rhythms including Session II & Op Planning.
Work closely with Human Resources to guide and track the
progress of recruiting and the subsequent onboarding of new
Foster a culture of customer focus and drive high performance
project execution through continuous engagement.
Navigate through ambiguity, prioritizes conflicting asks and
shows ability to adapt to changing situations.
Demonstrate strategic level skills in collaborating with
different stakeholders, influencing decisions and an ability to
take strategic view.
Major personal performance objectives for this role in the first
12 months are:
Create consistent and real-time reporting metrics for DPS
Develop a coverage model to serve all areas of DPS
Create and execute a plan to optimize utilization rates across
DPS and improve Product and Engineering workflow following Agile
Our new Digital Operations Leader will ensure organizational
effectiveness by providing operational leadership and oversight to
the Global Digital Operations organization for GE Digital Platform
and Solutions(DPS) Team. As a key member of the Leadership staff,
your role ensures the team has the resources, processes and skills
they need to deliver on commitments while tracking ongoing
execution and delivery of projects worldwide.
Bachelor’s Degree from an accredited college or university
required, preferably within a business or STEM field, MBA is highly
A minimum of 15 years’ work experience, with at least 10 years
in a large global organization
Minimum of 10 years working in a software environment
Legal authorization to work in the U.S. is required. GE may
agree to sponsor an individual for an employment visa now or in the
future if there is a shortage of individuals with particular
Legal authorization to work in the U.S. is required. We will not
sponsor individuals for employment visas, now or in the future, for
Any offer of employment is conditioned upon the successful
completion of a background investigation and drug screen
Must be willing to travel (include percentage here) 25%
Must be willing to work out of an office located in Chicago or
Experience in business operations within a software company
Experience leading teams
Experience in a engineering and program management leadership
Experience in consulting; software, and/or early stage
Experience in establishing PMO, Lean and Agile practices across
product and engineering function to drive efficiencies.
Facilitates and coaches Operations personnel and Project
Managers on quality project execution.
Knowledgeable about project delivery and business
Quantifies effectiveness of project execution by gathering
Drives accountability and adoption of prescribed corporate
systems and standards. Publishes guidance and documentation to
promote adoption. Proposes solutions based on research and
synthesis; creates and enforces general operational principles that
capture the vision and critical concerns of Executive
Demonstrates advanced understanding of Quality Management
including ISO 9001:2008 requirements.
Guides global team to embrace prescribed corporate systems and
solutions while participating in the refinement of those
Instructs others on how to thoroughly analyze data and present
findings and recommendations in a way that is easy and simple for
key stakeholders to make decisions; links analysis to overall
business objectives and strategies.
Can follow processes without assistance. Recognizes variations
to the process and works to resolve independently. Can adapt to
gaps or exceptions to the processes and adjust accordingly. Ability
to interact with executive leadership demonstrating expertise and
insight and manage expectations. Identify and report when there is
deviation on scope, schedule or budget. Exceeds quality
requirements and adapts to ensure standards are met in all
Identifies inefficient processes.
Appraises and articulates the value of what is most important to
the customer and how GE products and/or services can meet those
Goes above and beyond for the customer; builds a good customer
relationship to best understand customer needs.
Manages project delivery in a quality fashion; obtains
satisfactory levels of customer satisfaction.
Addresses all customer concerns/issues in a timely and
Exhibits thorough understanding of customer enterprise – as well
as interdependencies between departments. Demonstrates ability to
interact with influencers, stakeholders, and decision makers as
part of a larger DPS plan. Finds ways to access and engage senior
Understands how the business solves the problem in specific
domain areas using the technology.
Helps create strategies to identify and understand in depth
client needs beyond a cursory level (both known and latent);
assists with collection and analysis of customer data.
Proactively identifies and removes project obstacles or barriers
on behalf of the team. Navigates accountability in a matrixed
organization. Communicates and demonstrates a shared sense of
purpose. Learns from failure.
Establishes & communicates team members' roles in relation to
their function and data. Shares knowledge, power and credit,
establishing trust, credibility, and goodwill. Coordinates role
responsibilities with that of others to achieve mutual goals.
Encourages groups to work together to efficiently resolve problems.
Proactively coaches and/or mentor’s others to improve their
contribution to the team. Fosters relationship building between
team members and those outside the team. Works with others to
achieve goals without regard to band/title. Identifies gaps in
roles on teams, and is recognized for growing and distributing
talent pools across the organization.
Additional Eligibility Qualifications
GE will only employ those who are legally authorized to work in
the United States for this opening. Any offer of employment is
conditioned upon the successful completion of a drug screen (as
GE (NYSE:GE) drives the world forward by tackling its biggest
challenges. By combining world-class engineering with software and
analytics, GE helps the world work more efficiently, reliably, and
safely. GE people are global, diverse and dedicated, operating with
the highest integrity and passion to fulfill GE’s mission and
deliver for our customers. www.ge.com
GE offers a great work environment, professional development,
challenging careers, and competitive compensation. GE is an Equal
Opportunity Employer . Employment decisions are made without regard
to race, color, religion, national or ethnic origin, gender
(including pregnancy), sexual orientation, gender identity or
expression, age, disability, veteran status or any other
characteristics protected by law.