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Global Head of Digital Operations, Strategy and Analytics

Company: General Electric
Location: Waukesha
Posted on: September 13, 2020

Job Description:

Global Head of Digital Operations, Strategy and Analytics United States

Establish PMO leading program managers across DPS instituting standardized processes and tools and Lean practices

Develop a set of KPIs and operating rhythm for business operations within the Digital Platform and Solutions organization and internal Product Management/Business Product Management P&L, their respective CTO and Digital Technology organization.

Lead a team of Lead Program Integrator to develop a consistent and exemplary approach to business operations and portfolio program management for DPS.

Have a deep understanding of the financial data associated with the business and the ongoing measurement against Operating Plan.

Demonstrate mastery of the intricacies of interactions and dynamics in global teams. Assure consistent, effective rhythms for collecting data and publishing metrics.

Use disciplined approaches to monitor team progress via effective information dashboards for project execution velocity, customer satisfaction, progress against plan, quality and ISO compliance.

Be an expert in proactively using data, practical knowledge and innovative insights to drive timely decisions, determine appropriate courses of action, and forecast future needs while managing risk and uncertainty for the global team.

Partner with Finance to establish Operations and Finance metrics and provide visibility across the organization

Participate in, and oversee day-to-day operational tempos and rigor and have responsibility to coordinate activities for strategic business rhythms including Session II & Op Planning.

Work closely with Human Resources to guide and track the progress of recruiting and the subsequent onboarding of new resources.

Foster a culture of customer focus and drive high performance project execution through continuous engagement.

Navigate through ambiguity, prioritizes conflicting asks and shows ability to adapt to changing situations.

Demonstrate strategic level skills in collaborating with different stakeholders, influencing decisions and an ability to take strategic view.

Success Criteria

Major personal performance objectives for this role in the first 12 months are:

Create consistent and real-time reporting metrics for DPS

Develop a coverage model to serve all areas of DPS

Create and execute a plan to optimize utilization rates across DPS and improve Product and Engineering workflow following Agile practices

Role Summary/Purpose

Our new Digital Operations Leader will ensure organizational effectiveness by providing operational leadership and oversight to the Global Digital Operations organization for GE Digital Platform and Solutions(DPS) Team. As a key member of the Leadership staff, your role ensures the team has the resources, processes and skills they need to deliver on commitments while tracking ongoing execution and delivery of projects worldwide.

Qualifications/Requirements

Bachelor’s Degree from an accredited college or university required, preferably within a business or STEM field, MBA is highly desired

A minimum of 15 years’ work experience, with at least 10 years in a large global organization

Minimum of 10 years working in a software environment

Legal authorization to work in the U.S. is required. GE may agree to sponsor an individual for an employment visa now or in the future if there is a shortage of individuals with particular skills.

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job

Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen

Must be willing to travel (include percentage here) 25%

Must be willing to work out of an office located in Chicago or Waukesha

Desired Characteristics

Desired Characteristics:

Experience in business operations within a software company

Experience leading teams

Experience in a engineering and program management leadership function

Experience in consulting; software, and/or early stage companies

Experience in establishing PMO, Lean and Agile practices across product and engineering function to drive efficiencies.

Facilitates and coaches Operations personnel and Project Managers on quality project execution.

Knowledgeable about project delivery and business operations.

Quantifies effectiveness of project execution by gathering data.

Drives accountability and adoption of prescribed corporate systems and standards. Publishes guidance and documentation to promote adoption. Proposes solutions based on research and synthesis; creates and enforces general operational principles that capture the vision and critical concerns of Executive Leadership.

Demonstrates advanced understanding of Quality Management including ISO 9001:2008 requirements.

Guides global team to embrace prescribed corporate systems and solutions while participating in the refinement of those systems.

Instructs others on how to thoroughly analyze data and present findings and recommendations in a way that is easy and simple for key stakeholders to make decisions; links analysis to overall business objectives and strategies.

Can follow processes without assistance. Recognizes variations to the process and works to resolve independently. Can adapt to gaps or exceptions to the processes and adjust accordingly. Ability to interact with executive leadership demonstrating expertise and insight and manage expectations. Identify and report when there is deviation on scope, schedule or budget. Exceeds quality requirements and adapts to ensure standards are met in all situations.

Identifies inefficient processes.

Business Acumen:

Appraises and articulates the value of what is most important to the customer and how GE products and/or services can meet those needs.

Goes above and beyond for the customer; builds a good customer relationship to best understand customer needs.

Manages project delivery in a quality fashion; obtains satisfactory levels of customer satisfaction.

Addresses all customer concerns/issues in a timely and satisfactory fashion.

Exhibits thorough understanding of customer enterprise – as well as interdependencies between departments. Demonstrates ability to interact with influencers, stakeholders, and decision makers as part of a larger DPS plan. Finds ways to access and engage senior leadership.

Understands how the business solves the problem in specific domain areas using the technology.

Helps create strategies to identify and understand in depth client needs beyond a cursory level (both known and latent); assists with collection and analysis of customer data.

Leadership:

Proactively identifies and removes project obstacles or barriers on behalf of the team. Navigates accountability in a matrixed organization. Communicates and demonstrates a shared sense of purpose. Learns from failure.

Establishes & communicates team members' roles in relation to their function and data. Shares knowledge, power and credit, establishing trust, credibility, and goodwill. Coordinates role responsibilities with that of others to achieve mutual goals. Encourages groups to work together to efficiently resolve problems. Proactively coaches and/or mentor’s others to improve their contribution to the team. Fosters relationship building between team members and those outside the team. Works with others to achieve goals without regard to band/title. Identifies gaps in roles on teams, and is recognized for growing and distributing talent pools across the organization.

Additional Eligibility Qualifications

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

About Us

GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers. www.ge.com

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.

Keywords: General Electric, Waukesha , Global Head of Digital Operations, Strategy and Analytics, Other , Waukesha, Wisconsin

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