Donor Services Supervisor
Posted on: November 16, 2020
the direction of the Manager, the
Donor Services Supervisor is responsible for maintaining,
motivating, encouraging and developing staff to
attain their full potential through positive reinforcement and
action as necessary. The Supervisor will assist in creating and
implementing systems and processes to provide
oversight of blood and blood procurement
activities. Associate is responsible for supervising and assisting
associates in the procurement of blood products from donors and/or
support production requirements. This
may include assisting in the recruitment of donors for automated
collection procedures as applicable per site or mobile. The
Supervisor partners with Donor Services management to ensure that
Donor Services Department is achieving its goals for overall
quality, cost and production.
Plans, implements and supervises functions of assigned
associates who collect blood and blood components, and/or
supporting areas such
as document control, training and scheduling.
and problems to associates and verifies their understanding of
Projects workflow, prioritizes duties, troubleshoots, and
Serves as a public
relations contact for donors, patients, coordinators, recruiters,
Acts as a preceptor to new associates as assigned and
conducts in-service training, as applicable.
Accurately performs, as required, all pre-activities defined
by departmental procedure for which the associate has successfully
training and for which competency assessment is current. Works in
capacities as needed.
Ensures donor related documents are complete and accurate,
Performs waived tests as described by the Clinical
Laboratory Improvement Amendment of 1988, as applicable.
Listed below are CLIA supervisory responsibilities for those
supervising collection sites that perform hematology testing:
Is accessible to collection personnel at all times testing
is performed to provide on-site telephone or electronic
consultation to resolve
technical problems in accordance with policies and procedures
established by the director.
Provides day-to-day supervision of moderate complexity test
performance (automated hematology) by collection personnel.
Monitors test analyses and specimen examinations to ensure
that acceptable levels of analytic performance are maintained.
Assures that all remedial actions are taken whenever test
systems deviate from the laboratory's established performance
policies, and procedures.
Ensures that donor test results are not reported until all
corrective actions have been taken and the test system is properly
Provides orientation to all collection personnel.
Annually evaluates and documents the performance of all
testing personnel. Evaluate new personnel initially and at six
Observes, documents and evaluates performance of Donor
Services associates through competency observations and observation
Prepares/administers annual performance appraisals for
assigned staff. Makes recommendations about scheduling and/or
associate's work assignments and promotional opportunities.
Adheres to, and enforces all, including but not limited to,
AABB, FDA, CLIA, ISDH, and EMEA policies and procedures, as
Donor Services associates to ensure they remain in compliance and
above policies/procedures as applicable.
Must maintain knowledge of and observe all regulatory
requirements and practices, including FDA current Good
and Good Tissue Practices, as applicable
Ensures all regulatory requirements are met while creating
an atmosphere for donors/patients/staff to have a positive
Drives Versiti vehicle when needed to complete job-related
Complies with and enforces all Versiti safety policies and
Follows universal precautions and protective measures
required by Versiti and outside regulatory agencies. Incumbent may
be exposed to
blood or body fluids and may be in areas which contain these
Conducts coaching/counseling sessions, as required, to
identify and address technical concerns, customer service issues
Conducts / attends all required departmental meetings and
sessions as required and participates in the trial and evaluation
methods and equipment.
Responsible for meeting departmental productivity and quality
standards, identifying problems within the work area as they occur,
performing root cause analysis, and offering
mobile/donor center collection goals by managing to daily goal
day of automation conversions, split rates, equipment run rates,
in obtaining organizational goals through replenishment strategies
re-booking, apheresis education, email information collection).
Motivates and mentors staff to achieve, and strive to
exceed, the requirements of their position. Acts as a positive role
Maintains required level of communication, which includes
using email, phone, and other modes of communication, as
On call, as required, to address urgent issues affecting
drive or donor center operation, including addressing scheduling
Performs essential functions which may include working
irregular hours that include late nights, early mornings and
Maintains confidentiality and discretion as required.
Performs other duties as required, which relate to Blood
- High School diploma or equivalent required.
- Bachelor's degree preferred.
-- Previous experience in customer service required.
-- Two years' supervisory experience required.
-- Valid driver's license required.
-- Leadership experience in a customer service environment
-- Previous phlebotomy and / or healthcare experience
-- Excellent customer service, interpersonal, oral and written
communication skills required
-- Ability to express oneself clearly/effectively in written and
-- Ability to communicate effectively with co-workers, management,
vendors and/or customers as necessary
-- Ability to handle sensitive or confidential information
-- Possess the medical knowledge necessary to determine donor
suitability, render immediate and proper care to donor and patient,
and attend to safety and quality control issues as required by
Procedure and external regulatory requirements
-- Ability to multi-task while paying close attention to detail
-- Well-groomed, professional appearance
-- Ability to work in a positive manner under pressure in a
-- Ability to work well with others as a team member required
-- Must be accessible by phone and email
-- Ability to travel to all Versiti sites, including overnight
stays, is required.
Tools and Technology
- Personal and Network Computer
- MS Office (Word, Excel, Outlook, PowerPoint)
- Title 21
-- Multiple phone lines, printer, fax, and copy machines
-- Must be computer literate and able to use the necessary software
and hardware to perform job functions and access company
PHYSICAL REQUIREMENTS & WORKING CONDITIONS
Ability to work varied hours, activities and work sites required.
Ability to adapt and function in various environments as blood
drives may be in different locations. Lighting, noise levels and
temperature levels are some of the variables. Equipment used varies
depending on the area assigned but may include the following:
automated hemoglobin device, vital-signs monitor, blood pressure
cuff, strippers, automated mixer, TV, DVD player, telephone,
facsimile, computer, automobile, van, printer, GPS and other
Visual acuity required for performing venipuncuture, reading and
checking donor related documents for completeness/accuracy, and
verifying donor eligibility using policies, procedures, and/or
blood collection/blood center software as applicable. Manual
dexterity is needed to operate required equipment and/or perform
invasive procedures. Ability to sit, stand, stoop, and bend for
long periods of time without relief (up to 6 hours). Ability to
assist donors during a reaction, as applicable. Ability to work
well under pressure in a fast-paced environment required. Ability
to lift up to forty (40) pounds alone, over forty (40) pounds with
assistance and to push/pull equipment up to 350 pounds
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
This job description reflects the current assignment of essential
functions and is not meant to be all-inclusive or in any way
construed as an employment contract. Duties and responsibilities
may be assigned or reassigned to this position at any time and may
be modified to reasonably accommodate an individual with a
disability or for other reasons solely at management's discretion.
All position descriptions will be reviewed and updated at least
once per year when the incumbent is reviewed or as attrition
Keywords: Versiti, Waukesha , Donor Services Supervisor, Other , Waukesha, Wisconsin
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