Client Care Liaison - Emergency (2nd Shift)
Company: Ethos Veterinary Health
Location: Waukesha
Posted on: February 24, 2021
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Job Description:
*** We Understand Your Passion For Client Service ***Wisconsin
Veterinary Referral Center is looking for a 2nd Shift Full-time
Client Care Liaison to join our team at our location in Waukesha,
Wisconsin.The Liaison position will work as part of an integrated
care team to provide high quality support and service to clients
and referring veterinarians.About the Job:Attend daily rounds with
the Veterinarians to familiarize yourself with patient's
needsReceive and relay telephone, fax and email messages accurately
& promptly distribute and reply as directed.Collaborate with staff
to ensure client wait times are minimizedAct as liaison to clients,
keeping them informed of patient updates, delays, etc.Monitor and
evaluate client wait timesUpdate clients regularly while waiting
for an update from the Veterinarian, or while waiting for
diagnostic findings.Connect clients with other team members as
needed to facilitate answers to questionsAssist the Veterinarian
with estimates and presenting estimates to clientsEnsure clients
are updated on the status of their pet, and provide financial
updatesWork with the Veterinarians to ensure accuracy of estimates
and final invoicesReview final invoices on patients that go home
during the shiftAssist the Veterinarians with charting: creating
the patient's treatment sheet, based on the doctor's ordersWork
with the Veterinarians on medical records and patient
releasesAssist the Veterinarians with calling clients with
laboratory results, patient updatesAssist Client Service
SpecialistsFacilitate filling of patient prescriptionsPerform
patient releases, facilitate client visits in coordination with the
technician teamReceive and address patient care telephone calls
from owners(inpatient calls as well as calls from owners whose pets
were previously released)Explain aftercare options to clients and
complete necessary forms to ensure accuracyAbout you:Are you
someone who can conduct oneself in a confident and professional
manner even when stressed and/or focused on individual tasks?Are
you able to apply your knowledge about medical conditions to answer
basic questions and update the client throughout their experience,
including home care instructions, medications and follow-up?Can you
restrain pets effectively?Are you able to maintain positive,
cooperative relationships with other employees, veterinarians, and
clients?Can you explain necessary home care instructions, including
medications and follow-up with clients?If this sounds like you, you
could be a serious consideration for this position!Requirements:HS
diploma or equivalentMinimum of 2 years of experience as a
veterinary technician or skilled veterinary assistantMust be
self-motivated and able to take initiativeExcellent interpersonal
and client service skillsExcellent verbal, listening and written
communication skillsKnowledge of and ability to use computers with
demonstrated keyboarding skillsKnowledge of medical terminology
preferredKnowledge of medication: handling, dosing, packagingProper
lab sample handling and packagingExperience with answering phones,
and greeting clients in personAbility to handle multiple priorities
simultaneouslyDemonstrate strong organizational and time management
skillsAbility to think independently and demonstrate good problem
solving skillsAbility to work in a team environment and to
collaborate with a variety of staffAbility to stand and walk the
entire length of shiftAbility to speak professionally and in an
educated manner when communicating with clientsAbout WVRC by Ethos
Veterinary Health:WVRC - Waukesha is recognized as a certified
Level 1 Emergency and Critical Care Facility by the Veterinary
Emergency & Critical Care Society (VECCS).We have three hospital
locations: Waukesha, Racine and Grafton all dedicated to providing
patients, clients, and referring veterinarians the highest quality
emergency and specialty veterinary medical care. WVRC offers a
warm, friendly atmosphere where our main goal is to provide
compassionate care to our patients and clients as well as offering
outstanding customer service.Benefits of Working at WVRC:Full-time
Benefits include comprehensive Medical, Dental, 401k Retirement
Savings Plan, Flexible Spending Plan, Uniform Allowance, Veterinary
Services Benefits, Continuing Education Benefits and Paid Time Off
and more
Ethos is an Equal Opportunity Employer. Ethos does not discriminate
on the basis of race, religion, color, sex, gender identity, sexual
orientation, age, physical or mental disability, national origin,
veteran status or any other basis covered by appropriate law. All
employment is decided on the basis of qualifications, competence,
merit, and business needPowered by JazzHRMjmv2KmwzO
Keywords: Ethos Veterinary Health, Waukesha , Client Care Liaison - Emergency (2nd Shift), Other , Waukesha, Wisconsin
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