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Warranty Claims Auditor

Company: Generac Power System, Inc
Location: Waukesha
Posted on: June 6, 2021

Job Description:

Warranty Claims Auditor

Company Generac Power Systems

Name Warranty Claims Auditor

Req # 56175

Location Waukesha CORP

Employment Type Full Time

Shift 1st


Here at Generac we don't simply wait for opportunities to come to us. Our team is consistently on the lookout for new and innovative advances in our industry, which has led to our great success and company growth. We are proud to be a leader in the power generation industry and are quickly breaking ground in the Clean Energy segment. This growth equals rapid career advancement opportunities for those who want to be challenged and enjoy a fast-paced, high-performance culture.

JOB SUMMARY: The Warranty Auditor is a key member of Generac's risk management and is responsible for cost savings initiatives, utilizing strong analytical and interpersonal skills to manage and improve processes that impact costs associated with servicing Power Generation Equipment in the United States and Canada. You will develop and improve processes aimed at improving Generac's Risk management program, identifying high risk areas in Generac's warranty spend. You will act as central point of contact with the U.S. and Canada Dealership network, handling disputes or appeals resulting from the review assessment judgments made by risk management.

Essential Duties:

  • Conduct warranty claim reviews and audits including reviewing technical content and adherence to policies and procedures.
  • Review warranty claim data and develop specific audit criteria based upon analysis.
  • Ensure compliance of warranty policy by conducting parts inspections and testing during on-site visits based on audit criteria.
  • Make recommendations regarding audit results, draw conclusions from data and make recommendations regarding resulting action plans.
  • Review labor rate requests, process claims and maintain database integrity.

Minimal Qualifications:

  • Associates degree or equivalent experience
  • 4 years of related technical experience
  • 2 years in a customer facing role
  • Valid driver's license and ability to travel 20-30%

Preferred Qualifications:

  • Previous experience using SAP or equivalent ERP

Knowledge and Skills:

  • Ability to work independently on field assignments
  • Microsoft Office proficiency and data entry skills
  • Strong foundation of basic mechanical and electrical fundamentals
  • Solid knowledge of Engine maintenance and troubleshooting to include: air cooled and liquid cooled units, gas, diesel, LP and natural gas fuel systems
  • Ability to relate to individuals both inside and outside the organization and stay calm in pressure situations
  • Ability to adjust content and messages, both written and verbal, to address target audience appropriately

"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law."

Keywords: Generac Power System, Inc, Waukesha , Warranty Claims Auditor, Other , Waukesha, Wisconsin

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