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Care Coordinator- B23 Program

Company: Lutheran Social Services of Wisconsin and Upper Mi
Location: Waukesha
Posted on: June 8, 2021

Job Description:

In addition to base pay, this position qualified for a $3/hr. Covid pay through July 2021.

Lutheran Social Service Birth to 3 Program is seek a full time Care Coordinator. The Birth to 3 Program strives to help children grow and learn to their fullest potential. Families of children with developmental delays or disabilities under the age of 3 can get support and services from the program.

Examples of services Expected may include (These are examples, not all inclusive, and all services may not be provided by an individual employee.):

Assessment of functional abilities

Care/Service planning

Care/Service facilitation

DIRECT SERVICE REQUIREMENTS (Required of all employees providing direct services):

Promote client independence and growth, consistent with the service plan.

Provide services using a trauma-informed and person and/or family-centered model.

Provide services utilizing agency approved and supported evidence-based practices that have been indicated by the funder and/or agency.

Accurately complete time reporting.

Essential Duties and responsibilities:

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

Assess client's needs utilizing the required assessment tool(s) (e.g. functional screen). Re-assess, as needed, and at least annually. Information to complete the assessment is gained via interviews, collateral contacts and prior records.

Working alongside the client, their family, his/her supports, and other service providers, develop and implement a comprehensive and individualized service plan.

When required by the program/service, coordinate and authorize services according to the service plan.

Provide services to assigned clients in alignment with the service plan.

Organize and plan work effectively.

Apply knowledge of community resources.

Apply knowledge of casework principles and methods.

Apply working knowledge of human behavior, dynamics of groups, interpersonal relations, and social interactions.

Apply working knowledge of social problems and their effects on individuals.

Work collaboratively with clients, service teams, and clinical supervisor to determine interventions.

Communicate effectively with team members and providers. When authorizing services, articulate the expectations of the service.

Establish and maintain effective and collaborative working relationships.

Complete documentation within required timelines and expectations per LSS, regulation, funders, and practice standards.

Maintain client records.

Make recommendations within the client team and scope of practice.

Testify at legal proceedings as required by law and/or role.

Coordinate and facilitate person and/or family-centered team meetings.

When supervision is a program requirement, actively engage in the clinical supervision process.

Attend and participate in staff development programs, including in-service training, staff meetings, and professional seminars.

Within your scope of practice, provide consultation to peers.

Work a flexible weekly schedule that includes some evening and/or weekend hours for client appointments. Work directly with Program Supervisor or Manager to set expectations for scheduling clients. Schedule is based on client need.

Understand productivity expectations. Meet or exceed the standards that have been established for the role and the program.

Perform other duties and special projects as required.


  • Medical/Dental/Vision Insurance
  • Flex Spending for Dependent & Health Care
  • Mileage reimbursement
  • Paid Time Off
  • 10 Paid Holidays
  • Ability to Contribute to 403B
  • Employee Assistance Program
  • Service Awards and Recognition


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Upon offer, candidates must successfully complete the necessary background, caregiver, medical and any other checks required, according to program requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


The specific education and/or experience is determined by the service delivered and the funding stream requirements.

General Requirements:

Bachelor's degree in relevant area of human services.

Early Intervention Requirements:

Bachelor's degree in social work, child development, or other related field.

One year of supervised experience working with families with special needs preferred.

Through a course of study and practice experience that meets requirements for state certification/licensure as a social worker and also one year experience with the target group, or

Through a course of study leading to a BA/BS degree in a health or human services related field and one year of experience working with persons of the specific target group for which they are employed, or

Through a minimum of four years' experience as a long term support Case Manager/Service Coordinator, or

Through an equivalent combination of training and experience that equals four years of long term support practice in long term support case management practice, or the completion of a course of study leading to a degree as a registered nurse and one year of employment working with persons of the specific target group for which they are employed.

Comprehensive Community Services (CCS) Requirements:

Bachelor's degree in relevant area of human services.

Community Support Program (CSP) Requirements:

Bachelor's degree in a behavioral science or a related field with 1,000 hours of supervised post-degree clinical experience with chronically mentally ill persons, or a bachelor's degree in a field other than behavioral sciences with 2,000 hours of supervised post-degree clinical experience with persons with chronic mental illness.

Emergency Mental Health Services (Crisis) Requirements:

Bachelor's degree in a relevant area of education or human services and a minimum of one year of combined experience providing mental health services.

LSS approved examples of human service degrees include, but are not limited to the following:

Child Development/Family Relations

Community Mental Health

Substance Use


Criminal Justice

Marriage and Family

Occupational Therapy


Recreational Therapy

Rehabilitation Counseling

Social Worker


Special Education

Vocational Counseling

If not listed above, a transcript review as well as payer review may be requested of the applicant/potential employee.


The incumbent of this position must have a valid driver's license and have reliable transportation to perform the essential duties of the role; a motor vehicle check (MVR) with a satisfactory driving record per the LSS Driver Safety Procedure is required, and ability to meet LSS auto insurance requirements.


Ability to read, write, analyze and interpret to complete required documentation by established timeframes.

Ability to document in a neat, legible, accurate, objective and consistent manner to reflect the services provided.

Ability to effectively present information and respond to questions from all levels of LSS management and employees, as well as the individual, family, and circle of support.


Working knowledge of computers to allow employee to access computer systems and applications to complete timecards, read and respond to email, and complete required on-line training.

Ability to utilize efficiently an electronic health record(s) for documentation of direct services.

Must be able to work on computer and utilize computer applications and programs to effectively complete the job.

Ability to work within a variety of ever-changing software packages and computer systems.


The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be required to frequently bend/stoop, crouch, climb stairs and kneel. This position will require the ability to access a variety of locations in the community. The employee must react appropriately in times of crisis that may include verbal aggression.

The incumbent of this position works in a community environment (home, office, community, etc.). The incumbent will also be exposed to outdoor conditions when traveling on company business.

The noise level in the work environment is usually moderate.

TRAVEL: Daily travel may be required. Some overnight travel may be required.

LSS is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other characteristic protected by federal, state or local law.

Keywords: Lutheran Social Services of Wisconsin and Upper Mi, Waukesha , Care Coordinator- B23 Program, Other , Waukesha, Wisconsin

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