Posted on: June 8, 2021
This position is responsible for supervision of the banquet
staff, and ensuring assigned banquet events meet or exceed client
expectations. Ensures the banquet department operates effectively,
including adherence to health regulations and local liquor laws.
Works side by side with associates ensuring achievement of overall
financial results, guest satisfaction and positive associate
morale. Effectively oversees banquet house persons ensuring proper
set up and take down per function specifications. Listens to
clients, and responds to/handles changes to the function
specification in a timely, professional, and courteous manner.
Attends appropriate Banquet meetings and communicates effectively
with all responsible staff to ensure guest needs are met.
Effectively manages banquet servers and greets bartenders for
specified banquet events, and ensures all food and beverage service
standards are met. Meets with client or group contact, and then
clearly communicates specific service requirements and client needs
to assigned staff for each banquet event. Quickly and appropriately
responds to any associate conflicts to ensure the execution of
event is not impacted by any concerns. Ensures work area is cleaned
and restocked for upcoming events. Responds quickly to changes in
business needs, and manages labor effectively. Properly schedules,
monitors use of labor, and send associates home as needed. Stays on
top of availability for associates, and appropriately utilizes on
call staff in addition to regular part time and full time staff.
Manages and maintains company assets. Personally models exemplary
guest service, and sets the standard for banquet servers.
Accountable for guest satisfaction by ensuring food and beverage
service standards are met and guests' needs are responded to in a
timely manner. Works side by side with associates providing
feedback to drive GSS and ESS results. Resolves guests' complaints
in courteous and friendly manner, focuses on service recovery when
applicable. Builds relationships with clients to maximize repeat
business. Personally sets the example for working safely. Ensures
service standards per CSM, brand, local, state and federal
regulations. Ensures a clean and safe work environment, and follows
all CSM procedures for guest/associate incidents. Attends safety
meetings and shares safety information with banquet staff. Knows
the hotel's emergency plan and procedures. Responsible for
interviewing, hiring, and developing associates. Evaluates staff
performance and coaches to ensure standards are met. Motivates team
by setting goals, providing ongoing feedback, and
rewarding/recognizing associates. Works in conjunction with manager
to deliver discipline/corrective action and make termination
decisions. Responsible for training all associates and ensuring
training records are maintained. Conducts shift meetings. Brings
associate concerns to the attention of management. Analyzes quality
issues, identifies training needs, and ensures implementation to
improve results. Utilizes available resources and adheres to CSM's
training policies. Ensures all company, brand, and
department-specific training requirements are met. Responsible for
effective self/workload management. Demonstrates clear written and
verbal communication skills. Promotes collaboration and positive,
professional work environment. Attends all required meetings and
shares information with staff as appropriate. Adheres to all CSM
Standard Operating Procedures.Competencies/Skills Required: One or
more years of banquets captain experience required. Must be detail
oriented, have ability to communicate well with all levels within
and outside the organization, and be able to problem-solve with
associates and guests. Must be able to manage multiple priorities
in a fast-paced environment. Education: High School diploma or GED
required. Serve Safe, TIPS or CARE beverage service certification
or the ability to obtain certification is required. Physical
Requirements: Ability to lift, push and pull up to 50 pounds
consistently throughout shift, and 75 pounds on an occasional
basis. Requires ability to work extended hours based on business
needs, with physically demanding responsibilities such as walking,
standing, carrying, and moving throughout the extended shift.
Competencies/Skills Preferred: Prefer 2+ years banquet captain
experience in a hotel setting of similar brand or distinction.
Prefer banquet experience with venue of similar size, volume, and
reputation for focus on client satisfaction.
Keywords: CSM, Waukesha , Banquet Captain, Other , Waukesha, Wisconsin
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