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Distributor Support Representative

Company: Generac Power System, Inc
Location: Waukesha
Posted on: June 10, 2021

Job Description:

Distributor Support Representative

Company Generac Power Systems

Name Distributor Support Representative

Req # 56948

Location Waukesha CORP

Employment Type Full Time

Shift 1st

At Generac, Our People help make the world safer, brighter and more productive. United by our Values, people with diverse backgrounds and points of view work together to ensure our global customers have peace of mind.

We are a team of builders and doers who share a passion for innovation and a desire to outpace others. As an inclusive workplace, we empower our employees to embrace diversity in all forms, celebrate our differences, and treat everyone with equity and respect. At Generac, our success is powered by Our People.

Job Summary:

The Distributor Support Representative I is a key contributor in delivering Generac's "Customer First" promise and is responsible for providing accurate information, effective communication and issuing resolution to their customers. They will work daily with post-sales issues such as incorrect billing, return of product and warranty exchanges while supporting multiple distribution channels.

Essential Duties and Responsibilities:

  • Provide excellent customer service over the phone and via email communication.
  • Transact credit memos, return requests, no charge parts, and incorrect billing exchanges.
  • Work cross functionally with teams to find resolution for the customer.
  • Prioritize and ensure steady workflow for all assigned distribution channels.

Minimum Qualifications:

  • High School diploma or equivalent
  • 6 months experience in a customer service role

Preferred Qualifications:

  • Previous SAP or other ERP system experience

Knowledge, Skills, and Abilities:

  • Strong problem-solving ability
  • Excellent verbal and written communication
  • Ability to execute and achieve results within established time frame
  • Ability to stay calm under pressure
  • Ability to key 40 wpm while assisting customers
  • Intermediate proficiency with Microsoft Suite (e.g., Word, Excel, Outlook)

Great Reasons to work for Generac:

  • Competitive Benefits: Health, Dental, Vision, 401k and many more
  • State-of-the-art facility with an onsite gym, walking trails, caf, free parking and many employee activities
  • Scheduled events throughout the year that allow our employees, both current and retirees, to gather together and enjoy their time with their families and co-workers
  • Enjoy summer hours (Memorial Day - Labor Day)
  • Pride! When a storm strikes, Generac employees always rise to the occasion. Each time a storm hits many employees volunteer their time with the customer support team or on the production line while others go right into storm-affected areas to repair generators
  • We believe in having fun. From minor celebrations to major events, our employees balance their work by building a strong culture of teamwork and collaboration through a variety of occasions, including our Fun Days. Each Friday we relax in our jeans!
  • Product loan and discount programs

Physical demands:

While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job include are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel.

"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law."

Keywords: Generac Power System, Inc, Waukesha , Distributor Support Representative, Other , Waukesha, Wisconsin

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