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Telesales Wireless Consultant

Company: US Cellular
Location: Waukesha
Posted on: July 17, 2021

Job Description:

Telesales Wireless Consultant - CUS001495

The Telesales Wireless Consultant is directly responsible for gaining, retaining, and serving new and existing customers by providing superior customer satisfaction to customers through consistent and professional call handling, following policies and procedures. While applying the principles of the Dynamic Organization, you will articulate UScellular's wireless services and products to potential and existing customers by utilizing the company's established sales process and closing sales by providing a total package solution tailored to the customers' needs. The qualified candidate must be able to work in a team environment. While applying the principles of the Dynamic Organization, the Telesales Wireless Consultant is directly responsible for gaining, retaining, and serving new and existing customers by providing superior customer satisfaction to customers through consistent and professional call handling, following policies and procedures.

  • Demonstrate strong selling, negotiation and closing skills in selling additional wireless services and products to existing customers based on the identified value add for each customer.
  • Achieve or surpass individual sales targets for new customer acquisitions, accessory sales, and vertical features on a monthly basis while striving for the highest level of customer satisfaction.
  • Identify customer needs and sales opportunities, overcome objections and educate the customer .
  • Assist in achieving and maintaining team/department sales, quality, and operational metric goals
  • Supports a growing number of wireless/data products, and continuously demonstrates proficiency in product knowledge and call handling skills.
  • Process customer requests and resolve customer issues while creating a connection and lasting impression.
  • Own and maintain a book of accounts to follow up on additional selling opportunities.
  • Participate in marketing efforts to solicit new business, with the possibility of outbound calling if/when necessary.
  • Troubleshoots first level wireless technical issues.
  • Assists in other tasks or projects as assigned including providing back-up support to other departments.


  • High School diploma or equivalent required.
  • Wireless or other technology product experience preferred.
  • 1 year retail sales and/or over-the-phone sales experience required.
  • Telemarketing, outbound dialing experience preferred.
  • Requires strong consultative sales, negotiating, listening and probing skills.
  • Effective oral and written communication and interpersonal and organization skills required.
  • Must be self-motivated and a team player.
  • Working knowledge of PC Windows applications (Excel and Word) required.
  • Ability to remain flexible and adaptable in a fast-paced environment required.
  • Must be able to work varying shifts.


Job : Customer Service

Location(s) : Wisconsin-WAUKESHA_WI Oklahoma-TULSA_OK

U.S. Cellular® is an EEO employer and gives consideration to qualified applicants without regard to race/color/age/religion/sex/sexual orientation/gender identity/national origin/disability/veteran status, pregnancy or genetic information.

Keywords: US Cellular, Waukesha , Telesales Wireless Consultant, Other , Waukesha, Wisconsin

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