Service Coordinator

Company: Professional Services Group, Inc.
Location: Waukesha
Posted on: May 10, 2022

Job Description:

Service Coordinator - Children with Special NeedsProfessional Services Group, Inc.Description:
Under supervision, the Service Coordinator will perform professional work involving the delivery of social work services to individuals and families in need of counseling and referral services; and to perform other duties as required.

Work Schedule:
This position will require working a 40 hour workweek. Some evening hours required, reflecting the need to accommodate families' schedules. Generally, M-F, 8:00a.m. - 4:30p.m., with scheduling flexibility because of evening hours.

SALARY: $22.00 an hour. Plus a $1,000 sign-on bonus!

ESSENTIAL FUNCTIONS:

Makes initial contact with and receives referrals of clients with a variety of problems which require social work assessment and/or intervention.
Conducts assessments of client needs through interviews, collateral contacts and other investigations, develops a casework plan with clients, and performs agreed-upon and necessary casework services.
Maintains a caseload involving clients with personal, family, or socio-economic problems and attends to the related protection and safety needs.
Counsels and provides intervention and case management services, coordinating the various social, community, and other services received by the clients.
Informs clients of available programs and services to meet their individual needs, and encourages participation in the most appropriate activities; or ensures participation in court-mandated services.
Initiates and maintains contacts with the courts, schools, mental health, and community agencies to assist individuals and families in need of a variety of human services.
Attends and participates in staff development programs, including in-service training, staff meetings, and professional seminars.
Provides consultation to other social work personnel and para-professionals.
Acts as a department liaison, providing casework direction and supervision to providers of contracted services.
Prepares social histories and family assessments, reviews results and recommendations with supervisor and makes recommendations concerning case dispositions, and testifies at court and administrative hearings as required.
Establishes and maintains effective working relationships with clients, families, caregivers, service providers, volunteers, community agencies, and the public.
Prepares and presents oral and written reports.
Maintains detailed case records, and develops and prepares statistical reports as required.
Performs other duties as required.

.Requirements:

Must have reliable transportation on a daily basis, a valid driver's license and automobile insurance.

Education and Training:

Bachelor's degree from a recognized college or university in sociology, social work, psychology, or a closely related field is preferred.
At minimum, a Bachelor's degree from a recognized college or university with at least four courses in sociology, social work, or psychology, plus one year of professional social work experience.

Knowledge, Skills and Abilities:

Knowledge of social work principles and methods.
Knowledge of financial, health, mental health, and community resources.
Knowledge of the federal, state, and local rules, regulations, and statutes governing the delivery of human services.
Knowledge of social problems such as family disorganization, domestic
violence, abuse and neglect, discrimination, disability, poverty, unemployment, aging; and their effect on the individual and their families.
Knowledge of human behavior, dynamics of groups and families, interpersonal relations, and social interaction.
Ability to provide social treatment to clients with problems.
Ability to interpret human services programs and explain programs and services available to clients, families, and stakeholders.
Ability to respond appropriately in a crisis situation and provide effective intervention to clients with severe problems.
Ability to develop appropriate plan of services and to implement the plan with individual clients and their families.
Ability to participate in multi-disciplinary decision making and services coordination as appropriate.
Ability to utilize word processing, database, and spreadsheet programs.
Ability to prepare, present, and maintain accurate records and reports.
Ability to communicate effectively, both verbally and in writing.
Ability to establish and maintain effective working relationships with clients, families, caregivers, services providers, volunteers, community agencies, and the general public.
Ability to effectively interact with sensitivity with persons from diverse cultural, socioeconomic, educational, racial, ethnic, and professional backgrounds, and persons of all ages and lifestyles.
Ability to plan and organize work effectively.

Work Environment:
This position operates in a professional office environment as well as within the community. This position is required to go into client homes and any other setting necessary to provide services. This position routinely uses standard office equipment such as computers with various software programs, phones, photocopiers, shredders, filing cabinets and fax machines. Exposure to environmental conditions such as air conditioning, dust, odors, and outdoor weather conditions occur. Exposure to household pets may occur.

Physical Requirements:
While performing the duties of this position, the employee is regularly required to: converse and communicate with others; possess visual acuity which allows employee to prepare and analyze data and figures, view a computer monitor, read documents and safely operate a motor vehicle; remain in a stationary position as well as move about inside the office or other community settings (i.e. client homes, schools, county buildings); ascend and descend stairs; operate a computer and other office technology; and move objects and children weighing up to 20 pounds.

Travel:
Travel is primarily local during the business day.

Client Caseload and Hours of Work:
This position will maintain a caseload of clients, based on the needs of the program. The hours of work for this position are varied, but typically are Monday through Friday during the business hours of 8:00 am and 4:30 pm. However, this position is expected to work occasional evening hours outside of this timeframe to accommodate the needs of the program.

Attendance:
This position requires regular and reliable punctuality and attendance.

Duties:
This job description is not intended to be a comprehensive listing of duties, responsibilities and abilities that may be required of the employee. PSG reserves the right to change or assign other duties, responsibilities and abilities to the position as needed, with or without notice.
Equal Employment Opportunity/M/F/disability/protected veteran statusPI177222439

Keywords: Professional Services Group, Inc., Waukesha , Service Coordinator, Other , Waukesha, Wisconsin