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Service Coordinator

Company: MacQueen Equipment Group
Location: Waukesha
Posted on: May 11, 2022

Job Description:

Description:
About MacQueenFrom small beginnings back in 1961, MacQueen evolved to what it is today: the premier dealer, supplier, and partner to private companies and municipalities throughout the Midwest. With over a dozen locations, we service cities, towns, and businesses by providing the street sweepers, sewer cleaners, garbage trucks, snow removal equipment and vacuum excavators that keep communities functional, clean, and safe.In 2016, MacQueen became an authorized Pierce fire truck dealer, and MacQueen Emergency was born. Today we sell, service, and support fire apparatus and other life-saving emergency equipment for fire departments across our territory. We also acquired two long-standing companies - Bell Equipment and 5 Alarm - to bolster our network.MacQueen is growing, and we're looking for qualified job seekers to grow with us. We offer a family-first, flexible environment with ample opportunities for professional development.At MacQueen, we make work play. We tackle complex challenges, work hard, high-five and celebrate. We're risk-takers, fast learners, and trailblazers. We pride ourselves on integrity and work to improve the lives of everyone who dedicates their talents to our company. Together, we're redefining an industry in desperate need of a shakeup.SummaryThe Service Coordinator is responsible for scheduling, directing, and monitoring service work for the department location while maintaining a high level of customer satisfaction. Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Works with Manager/Supervisor to ensure and monitor the department's compliance with all safety and environmental health guidelines.
  • Effectively coordinates WIP daily to meet department goals through prioritization of work and appropriate scheduling of resources.
  • Communicates with customers, coordinators, and sales reps daily regarding scheduling, quoting, and repairing of equipment
  • Quote all service work to be performed in CDK, unless previously quoted by the service Mgr or an approved Sales Rep and approved by customer
  • Invoices work orders as completed and approved by customers
  • Sources parts needed for repairs and ensures parts, warranty parts & cores are returned to parts department within 2 days
  • Reviews technical bulletins, product improvement programs and other campaigns to identify affected repairs and assists Technicians in finding service information for equipment and component repairsSupervisory ResponsibilitiesThis position has limited supervisory responsibilities.

    Requirements:
    Qualifications & CompetenciesTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Systems
  • Functional knowledge of key operating systems: CDK, MS 365
  • Functional knowledge of critical product applications
  • Functional knowledge of phone system and ability to manage customers through it
  • Functional capability with Microsoft Office suite of applications
    • Technical
    • Functional knowledge of anchor products
    • Functional knowledge of key product systems and components in relation to potential repair requirements
    • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
      • Interpersonal
      • Ability to develop and maintain healthy relationships with Technicians and support employees
      • Ability to develop and maintain healthy relationships with customers and effectively resolves any service-related disputes
      • Effectively communicate in various environments and settings through multiple channels
        • Leadership
        • Create safe, positive work environment for employees.
        • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
        • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
          • Business Acumen
          • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
          • Understanding of interdepartmental relationships and can manage outcomes across departments
          • Understanding of financial performance inputs and familiarization with financial definitions: GM, OpEx, OpInc & EBITDAKey Performance Metrics
            • Recordable Incident Rate
            • Technician Proficiency
            • NPS
            • Rework %
            • Quote AccuracyEducation and/or Experience
              • High School diploma or equivalent with 2-year Technical degree preferred
              • 3+ years direct industry experience or 5+ years industry experience in a related industry
              • Acceptable level of safety, rework, productivity in prior roles *Internal Applicants*Certificates, Licenses, RegistrationsNone requiredMacQueen is an Equal Opportunity/Affirmative Action Employer. PM18PI176689390

Keywords: MacQueen Equipment Group, Waukesha , Service Coordinator, Other , Waukesha, Wisconsin

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