Service Coordinator
Company: MacQueen Equipment Group
Location: Waukesha
Posted on: May 11, 2022
Job Description:
Description:
About MacQueenFrom small beginnings back in 1961, MacQueen evolved
to what it is today: the premier dealer, supplier, and partner to
private companies and municipalities throughout the Midwest. With
over a dozen locations, we service cities, towns, and businesses by
providing the street sweepers, sewer cleaners, garbage trucks, snow
removal equipment and vacuum excavators that keep communities
functional, clean, and safe.In 2016, MacQueen became an authorized
Pierce fire truck dealer, and MacQueen Emergency was born. Today we
sell, service, and support fire apparatus and other life-saving
emergency equipment for fire departments across our territory. We
also acquired two long-standing companies - Bell Equipment and 5
Alarm - to bolster our network.MacQueen is growing, and we're
looking for qualified job seekers to grow with us. We offer a
family-first, flexible environment with ample opportunities for
professional development.At MacQueen, we make work play. We tackle
complex challenges, work hard, high-five and celebrate. We're
risk-takers, fast learners, and trailblazers. We pride ourselves on
integrity and work to improve the lives of everyone who dedicates
their talents to our company. Together, we're redefining an
industry in desperate need of a shakeup.SummaryThe Service
Coordinator is responsible for scheduling, directing, and
monitoring service work for the department location while
maintaining a high level of customer satisfaction. Essential Duties
and Responsibilities include the following. Other duties may be
assigned.
- Works with Manager/Supervisor to ensure and monitor the
department's compliance with all safety and environmental health
guidelines.
- Effectively coordinates WIP daily to meet department goals
through prioritization of work and appropriate scheduling of
resources.
- Communicates with customers, coordinators, and sales reps daily
regarding scheduling, quoting, and repairing of equipment
- Quote all service work to be performed in CDK, unless
previously quoted by the service Mgr or an approved Sales Rep and
approved by customer
- Invoices work orders as completed and approved by
customers
- Sources parts needed for repairs and ensures parts, warranty
parts & cores are returned to parts department within 2 days
- Reviews technical bulletins, product improvement programs and
other campaigns to identify affected repairs and assists
Technicians in finding service information for equipment and
component repairsSupervisory ResponsibilitiesThis position has
limited supervisory responsibilities.
Requirements:
Qualifications & CompetenciesTo perform this job successfully, an
individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of
the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.
- Systems
- Functional knowledge of key operating systems: CDK, MS 365
- Functional knowledge of critical product applications
- Functional knowledge of phone system and ability to manage
customers through it
- Functional capability with Microsoft Office suite of
applications
- Technical
- Functional knowledge of anchor products
- Functional knowledge of key product systems and components in
relation to potential repair requirements
- Ability to read and interpret documents such as safety rules,
operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
- Interpersonal
- Ability to develop and maintain healthy relationships with
Technicians and support employees
- Ability to develop and maintain healthy relationships with
customers and effectively resolves any service-related
disputes
- Effectively communicate in various environments and settings
through multiple channels
- Leadership
- Create safe, positive work environment for employees.
- Ability to solve practical problems and deal with a variety of
concrete variables in situations where only limited standardization
exists.
- Ability to interpret a variety of instructions furnished in
written, oral, diagram, or schedule form
- Business Acumen
- Ability to calculate figures and amounts such as discounts,
interest, commissions, proportions, percentages, area,
circumference, and volume.
- Understanding of interdepartmental relationships and can manage
outcomes across departments
- Understanding of financial performance inputs and
familiarization with financial definitions: GM, OpEx, OpInc &
EBITDAKey Performance Metrics
- Recordable Incident Rate
- Technician Proficiency
- NPS
- Rework %
- Quote AccuracyEducation and/or Experience
- High School diploma or equivalent with 2-year Technical degree
preferred
- 3+ years direct industry experience or 5+ years industry
experience in a related industry
- Acceptable level of safety, rework, productivity in prior roles
*Internal Applicants*Certificates, Licenses, RegistrationsNone
requiredMacQueen is an Equal Opportunity/Affirmative Action
Employer. PM18PI176689390
Keywords: MacQueen Equipment Group, Waukesha , Service Coordinator, Other , Waukesha, Wisconsin
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