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Service Scheduler

Company: KHS USA INC
Location: Waukesha
Posted on: August 3, 2022

Job Description:

Benefits Offered: 401K, Dental, Life, Medical, Vision Employment Type: Full-Time Why Work Here?: Our company has competitive wages, full benefits package, and excellent training and development opportunities. Summary: The Service Scheduler supports the process of delivering world class service to KHS customers by scheduling and dispatching technicians for KHS USA machine service and repair.Essential Duties and Responsibilities Other duties may be assigned.):Receives calls to the service department; in regards to technical support for specified product lines forwards to appropriate customer support personnelSchedules and dispatches technicians to appropriate customersSends service estimate to customer for request; enters reservation in the system for particular technicians, writes trip assignment and dispatches technicianTakes project management schedule for large projects or installations and assigns technicians; maintain communication before, during and after service as neededMonitors the service scheduling and technician availability to keep technicians utilization optimized and length of time away from home to policy standardsForwards parts requests to appropriate personnelReceives expense reports from Field Service technicians and verifies expensesMay assist Accounts Receivable with service billing issues Interacts with Service management team to resolve customer and personnel issuesAssists with on boarding of new techniciansEducation and Experience requirements: High school diploma; five years' experience scheduling technicians for capital equipment service; or equivalent combination of education and experience.To perform this job successfully, an individual should have knowledge of Database software; Project Management software; Spreadsheet software and Word Processing software.The employee must occasionally lift and/or move up to 25 pounds.

Keywords: KHS USA INC, Waukesha , Service Scheduler, Other , Waukesha, Wisconsin

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