Service Scheduler
Company: KHS USA INC
Location: Waukesha
Posted on: August 3, 2022
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Job Description:
Benefits Offered: 401K, Dental, Life, Medical, Vision Employment
Type: Full-Time Why Work Here?: Our company has competitive wages,
full benefits package, and excellent training and development
opportunities. Summary: The Service Scheduler supports the process
of delivering world class service to KHS customers by scheduling
and dispatching technicians for KHS USA machine service and
repair.Essential Duties and Responsibilities Other duties may be
assigned.):Receives calls to the service department; in regards to
technical support for specified product lines forwards to
appropriate customer support personnelSchedules and dispatches
technicians to appropriate customersSends service estimate to
customer for request; enters reservation in the system for
particular technicians, writes trip assignment and dispatches
technicianTakes project management schedule for large projects or
installations and assigns technicians; maintain communication
before, during and after service as neededMonitors the service
scheduling and technician availability to keep technicians
utilization optimized and length of time away from home to policy
standardsForwards parts requests to appropriate personnelReceives
expense reports from Field Service technicians and verifies
expensesMay assist Accounts Receivable with service billing issues
Interacts with Service management team to resolve customer and
personnel issuesAssists with on boarding of new
techniciansEducation and Experience requirements: High school
diploma; five years' experience scheduling technicians for capital
equipment service; or equivalent combination of education and
experience.To perform this job successfully, an individual should
have knowledge of Database software; Project Management software;
Spreadsheet software and Word Processing software.The employee must
occasionally lift and/or move up to 25 pounds.
Keywords: KHS USA INC, Waukesha , Service Scheduler, Other , Waukesha, Wisconsin
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