Client Care Liaison
Company: Ethos Veterinary Health
Location: Waukesha
Posted on: August 3, 2022
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Job Description:
*** We Understand Your Passion For Client Service ***Wisconsin
Veterinary Referral Center is looking for a 2nd Shift Full-time
Client Care Liaison to join our team at our location in Waukesha,
Wisconsin. ***1,000 Sign-on Bonus***The Liaison position will work
as part of an integrated care team to provide high quality support
and service to clients and referring veterinarians. About the
Job:Attend daily rounds with the Veterinarians to familiarize
yourself with patient's needsReceive and relay telephone, fax and
email messages accurately & promptly distribute and reply as
directed.Collaborate with staff to ensure client wait times are
minimizedAct as liaison to clients, keeping them informed of
patient updates, delays, etc. Monitor and evaluate client wait
timesUpdate clients regularly while waiting for an update from the
Veterinarian, or while waiting for diagnostic findings.Connect
clients with other team members as needed to facilitate answers to
questionsAssist the Veterinarian with estimates and presenting
estimates to clientsEnsure clients are updated on the status of
their pet, and provide financial updatesWork with the Veterinarians
to ensure accuracy of estimates and final invoicesReview final
invoices on patients that go home during the shiftAssist the
Veterinarians with charting: creating the patient's treatment
sheet, based on the doctor's ordersWork with the Veterinarians on
medical records and patient releasesAssist the Veterinarians with
calling clients with laboratory results, patient updatesAssist
Client Service Specialists Facilitate filling of patient
prescriptionsPerform patient releases, facilitate client visits in
coordination with the technician teamReceive and address patient
care telephone calls from owners(inpatient calls as well as calls
from owners whose pets were previously released)Explain aftercare
options to clients and complete necessary forms to ensure
accuracyAbout you:Are you someone who can conduct oneself in a
confident and professional manner even when stressed and/or focused
on individual tasks?Are you able to apply your knowledge about
medical conditions to answer basic questions and update the client
throughout their experience, including home care instructions,
medications and follow-up?Can you restrain pets effectively?Are you
able to maintain positive, cooperative relationships with other
employees, veterinarians, and clients?Can you explain necessary
home care instructions, including medications and follow-up with
clients?If this sounds like you, you could be a serious
consideration for this position!Requirements:HS diploma or
equivalent Minimum of 2 years of experience as a veterinary
technician or skilled veterinary assistant Must be self-motivated
and able to take initiativeExcellent interpersonal and client
service skillsExcellent verbal, listening and written communication
skillsKnowledge of and ability to use computers with demonstrated
keyboarding skillsKnowledge of medical terminology
preferredKnowledge of medication: handling, dosing, packagingProper
lab sample handling and packagingExperience with answering phones,
and greeting clients in person Ability to handle multiple
priorities simultaneouslyDemonstrate strong organizational and time
management skills Ability to think independently and demonstrate
good problem solving skills Ability to work in a team environment
and to collaborate with a variety of staff Ability to stand and
walk the entire length of shiftAbility to speak professionally and
in an educated manner when communicating with clientsAbout WVRC by
Ethos Veterinary Health: WVRC - Waukesha is recognized as a
certified Level 1 Emergency and Critical Care Facility by the
Veterinary Emergency & Critical Care Society (VECCS).We have three
hospital locations: Waukesha, Racine and Grafton all dedicated to
providing patients, clients, and referring veterinarians the
highest quality emergency and specialty veterinary medical care.
WVRC offers a warm, friendly atmosphere where our main goal is to
provide compassionate care to our patients and clients as well as
offering outstanding customer service.Benefits of Working at
WVRC:Full-time Benefits include comprehensive Medical, Dental, 401k
Retirement Savings Plan, Flexible Spending Plan, Uniform Allowance,
Veterinary Services Benefits, Continuing Education Benefits and
Paid Time Off and morewww.wvrc.comEthos is an Equal Opportunity
Employer. Ethos does not discriminate on the basis of race,
religion, color, sex, gender identity, sexual orientation, age,
physical or mental disability, national origin, veteran status or
any other basis covered by appropriate law. All employment is
decided on the basis of qualifications, competence, merit, and
business needPM19
Keywords: Ethos Veterinary Health, Waukesha , Client Care Liaison, Other , Waukesha, Wisconsin
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