Client Care Liaison

Company: Ethos Veterinary Health
Location: Waukesha
Posted on: August 3, 2022

Job Description:

*** We Understand Your Passion For Client Service ***Wisconsin Veterinary Referral Center is looking for a 2nd Shift Full-time Client Care Liaison to join our team at our location in Waukesha, Wisconsin. ***1,000 Sign-on Bonus***The Liaison position will work as part of an integrated care team to provide high quality support and service to clients and referring veterinarians. About the Job:Attend daily rounds with the Veterinarians to familiarize yourself with patient's needsReceive and relay telephone, fax and email messages accurately & promptly distribute and reply as directed.Collaborate with staff to ensure client wait times are minimizedAct as liaison to clients, keeping them informed of patient updates, delays, etc. Monitor and evaluate client wait timesUpdate clients regularly while waiting for an update from the Veterinarian, or while waiting for diagnostic findings.Connect clients with other team members as needed to facilitate answers to questionsAssist the Veterinarian with estimates and presenting estimates to clientsEnsure clients are updated on the status of their pet, and provide financial updatesWork with the Veterinarians to ensure accuracy of estimates and final invoicesReview final invoices on patients that go home during the shiftAssist the Veterinarians with charting: creating the patient's treatment sheet, based on the doctor's ordersWork with the Veterinarians on medical records and patient releasesAssist the Veterinarians with calling clients with laboratory results, patient updatesAssist Client Service Specialists Facilitate filling of patient prescriptionsPerform patient releases, facilitate client visits in coordination with the technician teamReceive and address patient care telephone calls from owners(inpatient calls as well as calls from owners whose pets were previously released)Explain aftercare options to clients and complete necessary forms to ensure accuracyAbout you:Are you someone who can conduct oneself in a confident and professional manner even when stressed and/or focused on individual tasks?Are you able to apply your knowledge about medical conditions to answer basic questions and update the client throughout their experience, including home care instructions, medications and follow-up?Can you restrain pets effectively?Are you able to maintain positive, cooperative relationships with other employees, veterinarians, and clients?Can you explain necessary home care instructions, including medications and follow-up with clients?If this sounds like you, you could be a serious consideration for this position!Requirements:HS diploma or equivalent Minimum of 2 years of experience as a veterinary technician or skilled veterinary assistant Must be self-motivated and able to take initiativeExcellent interpersonal and client service skillsExcellent verbal, listening and written communication skillsKnowledge of and ability to use computers with demonstrated keyboarding skillsKnowledge of medical terminology preferredKnowledge of medication: handling, dosing, packagingProper lab sample handling and packagingExperience with answering phones, and greeting clients in person Ability to handle multiple priorities simultaneouslyDemonstrate strong organizational and time management skills Ability to think independently and demonstrate good problem solving skills Ability to work in a team environment and to collaborate with a variety of staff Ability to stand and walk the entire length of shiftAbility to speak professionally and in an educated manner when communicating with clientsAbout WVRC by Ethos Veterinary Health: WVRC - Waukesha is recognized as a certified Level 1 Emergency and Critical Care Facility by the Veterinary Emergency & Critical Care Society (VECCS).We have three hospital locations: Waukesha, Racine and Grafton all dedicated to providing patients, clients, and referring veterinarians the highest quality emergency and specialty veterinary medical care. WVRC offers a warm, friendly atmosphere where our main goal is to provide compassionate care to our patients and clients as well as offering outstanding customer service.Benefits of Working at WVRC:Full-time Benefits include comprehensive Medical, Dental, 401k Retirement Savings Plan, Flexible Spending Plan, Uniform Allowance, Veterinary Services Benefits, Continuing Education Benefits and Paid Time Off and morewww.wvrc.comEthos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business needPM19

Keywords: Ethos Veterinary Health, Waukesha , Client Care Liaison, Other , Waukesha, Wisconsin