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Program Supervisor - Children's Long Term Support Waiver Program - Waukesha County

Company: Lutheran Social Services
Location: Waukesha
Posted on: January 23, 2023

Job Description:

Lutheran Social Services (LSS) is a private, non-profit, human service agency providing a variety of services throughout Wisconsin and Upper Michigan. Over the years, LSS has grown to become one of the largest human service agencies in the two state area serving more than 125,000 clients annually. We are looking for passionate, mission-driven individuals like you to help provide services including outpatient behavioral health management, international, domestic and special needs adoptions, older adult services, support services for children, youth and families, community corrections programs and support services for adults with disabilities and/or mental health concerns.

Motivated by the compassion of Christ, we help people improve the quality of their lives. Does this describe your personal mission statement? Are you motivated to serve by sharing your talents? If you would like to help us achieve our mission, please apply for the following opportunity.


Lutheran Social Services of WI and Upper MI is currently seeking a Program supervisor. WE ARE GROWING! Would you like to join our growing Children's Long Term Support (CLTS) Waiver team in Waukesha County?
The CLTS Waiver is a federally funded Medicaid program serving the needs of children who have a developmental, physical, or a severe emotional disability. Children's Long Term Support Workers (CLTS) are responsible for managing a caseload of children who are at risk of out of home placement. The role requires regular contact and visits with the clients and their families, as well as administrative work.
The position is full time, Monday through Friday, first shift, and requires flexibility to meet the needs of the client and family.
At Lutheran Social Services of WI and Upper MI, the health and safety of our colleagues and clients is our top priority! LSS is regularly reviewing OSHA and CDC recommendations and guidelines to stay abreast of the ever changing Covid-19 pandemic. LSS employees are currently required to mask regardless of vaccination status when indoors and in the presence of clients or colleagues. Employees are expected to adhere to agency protocols.
AGENCY REQUIREMENTS (Required of all employees):

  • Must comply with applicable service regulations as well as agency and departmental policies and procedures.
  • Must relate to people of varied ethnic and cultural backgrounds, ages, and economic circumstances with respect and dignity.
  • Must support the Mission, Vision and Values of the Agency.
  • Represent LSS internally and externally as a servant leader in thought, words and actions.

    Essential Duties and responsibilities:
    This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary.

    • Ensure quality service delivery by application of, tracking of, and compliance with practice standards, policies and procedures, identified outcomes, and contract/licensing requirements.
    • Analyze, plan, implement, and monitor compliance requirements for multiple funders' program guidelines. Ensure that updates are incorporated in a timely manner for compliance.
    • Assure that employees meet the requirements of the applicable services and contracts.
    • Ensure proper staff training and identify staff training needs to meet practice standards and licensing/contract requirements
    • Provide coverage for direct service as needed.
    • Address client concerns/issues related to LSS direct service employees.
    • Conduct case record reviews and case consultation as necessary.
    • Assist with the identification of program outcomes.
    • Assure the tracking of required outcomes.
    • Problem solve day to day challenges and provide feedback to direct reports as well as other leadership.
    • Develop services and programming that aligns with requirements and incorporates up-to-date and relevant approaches to service delivery.
    • As required by service, develop and implement employee schedules.
    • Work collaboratively with human capital on the recruitment and interviewing of direct service employees.
    • Establish priorities and directs the work of program staff to include delegating and overseeing work assignments.
    • Conduct performance evaluations and review/support goals of staff.
    • Select, train/teach, assign, coach and evaluate assigned LSS employees.
    • Build trusting and open relationships with staff through open dialogue as well as intentional and ongoing employee conversations.
    • Hold direct reports accountable for the responsibilities associated with their role.
    • Support day-to-day functioning of assigned employees in support of the agency goals and strategies.

      • Ensure communication and implementation of agency-wide policies and procedures to program staff.
      • Schedule and facilitate staff meetings on an ongoing basis.
      • Work collaboratively with employees and other leaders to problem solve and provide solutions to issues encountered by direct service employees.
      • Provide ongoing support and guidance to employee which promotes autonomy and critical thinking.
      • Partner with program manager and/or director to respectfully address and resolve human capital issues including accountability, promotion, coaching and other performance matters.
      • Serve as a role model for employees.
      • Recognize the need for consistent change.
      • Work collaboratively with the team to provide feedback on change initiatives and implement changes.
      • Ensure that team members complete required documentation to support the billing, cost reporting, and invoicing process.
      • Work collaboratively with business services to trouble shoot billing issues.
      • Review necessary reports to assure that serviced rendered are billed.
      • Participate in the development of the program/service budget and rates.
      • Oversee revenue and expenditures. Make necessary adjustments to meet the financial goals of the program.
      • Conduct financial reviews with the Manager/Director.
      • Expected to understand productivity expectations, communicate, and uphold the standards that have been established for the employees and the programs supervised.
      • Establish and foster healthy and positive relationships with community stakeholders, funders, and donors.
      • Participate actively and represent LSS with marketing and communications to establish and reinforce a positive image of LSS in the community.
      • Educate the community (market the program) about the services provided at LSS.
      • With a focus on program expansion, communicate any need for additional services to leadership.
      • Demonstrate community commitment with follow through and engagement in the community.
      • Receive, track, and coordinate referrals effectively and efficiently for your service area.
      • Work as a collaborative team member with other leaders to support One LSS.
      • Hold self and team accountable to promote and create a safe environment for employees, clients and stakeholders by identifying and resolving risks as appropriate, and following applicable safety procedures.

        • Provide regular and intentional updates and seek ideas for improvements through employee meetings with assigned employees.
        • Performs other duties as required.


          • Public Service Loan Forgiveness (PSLF)

            • By being employed with LSS, which is a non-profit agency, you can be eligible for loan forgiveness under the Public Service Loan Forgiveness program.
            • Loans are eligible to be forgiven after 10 years of on-time and consistent payments through the income-based re-payment plan.

            • Medical/Dental/Vision Insurance
            • Flex Spending for Dependent & Health Care
            • Mileage reimbursement
            • Paid Time Off
            • 10 Paid Holidays
            • Ability to Contribute to 403B
            • LSS makes annual raises a priority for employees
            • Employee Assistance Program
            • Service Awards and Recognition

              To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Upon offer, candidates must successfully complete the necessary background, caregiver, medical and any other checks required, according to program requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


              General Requirements:

            • Bachelor's Degree in Social Work
            • Bachelor's Degree in a Health and Human Services related field

            • LSS approved examples of human service degrees include, but are not limited to the following:

            • Child Development/Family Relations
            • Community Mental Health
            • Substance Use
            • Counseling/Guidance
            • Criminal Justice
            • Marriage and Family
            • Occupational Therapy
            • Psychology
            • Recreational Therapy
            • Rehabilitation Counseling
            • Social Worker
            • Sociology
            • Special Education
            • Vocational Counseling

              • Supervisory Experience is preferred

                The incumbent of this position must have a valid driver's license and have reliable transportation to perform the essential duties of the role; a motor vehicle check (MVR) with a satisfactory driving record per the LSS Driver Safety Procedure is required, and ability to meet LSS auto insurance requirements.

                LANGUAGE SKILLS:

                • Ability to read, write, analyze and interpret to complete required documentation by established timeframes.
                • Ability to document in a neat, legible, accurate, objective and consistent manner to reflect the services provided.
                • Ability to effectively present information and respond to questions from all levels of LSS management and employees, as well as the individual, family, and circle of support.


                  • Working knowledge of computers to allow employee to access computer systems and applications to complete timecards, read and respond to email, and complete required on-line training.
                  • Ability to utilize efficiently an electronic health record(s) for documentation of direct services.
                  • Must be able to work on computer and utilize computer applications and programs to effectively complete the job.
                  • Ability to work within a variety of ever-changing software packages and computer systems.

                    The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

                    The job allows the employee to vary physical position or activity for comfort. The employee may be required to stand and /or walk for 8 hours or longer. While performing the duties of this job, the employee is frequently (34% to 66% of the time) required to stand, sit, talk, hear, twist, use fine manipulation/fingering. In addition the employee is occasionally (1% to 33% of the time) required to bend, stoop, kneel, crouch, reach above and below shoulder height, grasp and handle objects. The worker is rarely (less than 1% of the time) required to pull /push up to 50 lbs, operate foot controls. The employee may be required to lift up to 50 lbs rarely, and up to 25 lbs occasionally.

                    While performing the duties of this job, the worker is regularly required to talk or hear. The employee frequently is required to stand, walk, and sit and occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Keyboarding is required for this position.

                    The incumbent of this position may work in both an office environment and the program(s) it oversees. Must be willing to work from multiple locations. The incumbent will also be exposed to outdoor weather conditions when traveling on company business.

                    May occasionally be exposed to chemical fumes such as paint and carpet cleaning. May enter client's dwellings or programs and be exposed to smoke and common household allergens such as dust, mildew and pets.

                    The noise level in the work environment is usually moderate.

                    TRAVEL: TRAVEL: Daily travel may be required. Some overnight travel may be required.
                    LSS is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other characteristic protected by federal, state or local law.Qualifications
                    EducationAssociate Degree of Hum. Serv. or Related Field (preferred)
                    Licenses & CertificationsDriver's License (required)

                    Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Lutheran Social Services, Waukesha , Program Supervisor - Children's Long Term Support Waiver Program - Waukesha County, Other , Waukesha, Wisconsin

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