Technical Specialist
Company: KHS USA, Inc.
Location: Waukesha
Posted on: March 16, 2023
|
|
Job Description:
Benefits Offered: 401K, Dental, Life, Medical, Vision Employment
Type: Full-Time Why Work Here?: Our company has competitive wages,
full benefits package, and excellent training and development
opportunities.Summary: As a Technical Specialist, the primary
responsibilities are to provide technical support to the KHS
customers and technicians and to support and promote the machine
install base for the Kisters product line. Essential Roles and
Responsibilities: include the following. Other duties may be
assigned. Receive inbound calls and emails from Customers, KHS
technicians and other company representatives that require
technical support for KHS machinery and specifically the Kisters
Innopack line of packers.Resolve service problems including down
machinery or forward and route to the proper personnel, Service
scheduling or escalate to the regional manager.Act as a liaison
between USA technicians or customers for KHS GmbH, USA engineers as
technical support.Support the 24/7 German Helpdesk, KHS USA Hotline
and regional service managers with issues that arise from the
afterhours customer support during next business hours.Use KHS
CryptShare to provide documentation, Electrical schematics and
machine specifics as needed.Continue to build the KHS serial number
folder with the relevant information to create a better data base
for all to use.Support KHS USA on the use of ReDiS (Remote
Diagnostics Service) and ARS (Augmented Reality Service) to connect
with machines remotely for troubleshooting.Be a source of
information in the use of VM Ware and virtual machine images.
Acquire the skills to navigate a PLC program using AllenBradley
Control Logix, Pnozmulti Configurator and Rexroth Indramat
Servos.Continue to advance your troubleshooting skills to include
other machines in the KHS portfolio including fillers, blow molders
and process equipment.Act as a backup during vacations or sick days
for technical support.Develop and implement systems for maximizing
revenue for technical support and customer satisfaction.Take a
pro-active approach to sell Kisters conversions when not taking
technical calls.Look at install base for Kisters machinery to look
at opportunities to sell After Sales products.Work with RSM's to
support and promote the machine install base for the Kisters
product line.Support conversions project manager in complex
conversion quotations.Education and/or Experience
Requirements:Associate degree in electronics or professional
certificate in industrial trades or technical discipline. Three
years of experience in maintenance or service of
packaging/processing equipment in a food, beverage, chemical or
industrial environment; or equivalent combination of education and
experience. Ability to add, subtract, multiply and divide in all
units of measure, using whole numbers, common fractions and
decimals; ability to compute rate, ratio and percentages and to
draw and interpret bar graphs. The employee must occasionally lift
and or move up to 25 pounds.
Keywords: KHS USA, Inc., Waukesha , Technical Specialist, Other , Waukesha, Wisconsin
Click
here to apply!
|