Operations Administrator
Company: Great Day Improvements: A Family of Brands
Location: Waukesha
Posted on: May 26, 2023
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Job Description:
Overview:The Operations Administrator (OA) is responsible for
ensuring that all administrative, scheduling, and clerical
functions are performed in accordance with company guidelines. The
OA is responsible for scheduling and coordinating leads,
installations, customer services, management reports, accounting
functions, etc. In locations with more than one OA, one may
function as the "go-to" person for administrative matters when the
Regional Manager or Regional Operations Manager is out of the
office.Responsibilities:1. Execution of the "JUMP" program to
ensure customer communication is maintained throughout the
project2. Main point of contact for the customer in handling a
question or problem3. Keep the customer updated with timely and
frequent information about progress on the project4. Facilitate
customer resolutions by bringing together the appropriate GDI
personnel5. Maintain the Production Log6. Review new contracts for
accuracy and completeness. All new contracts should be booked
within 1 day of contract signing.7. Handling ATCs and
cancellations8. Review and/or perform all accounting functions
including: A/R, A/P, monthly, quarterly, yearly, checking account,
financing paperwork, etc.9. Employee personnel and payroll
information10. Other duties may be assignedQualifications:Applicant
must have a minimum of two years' experience in customer/client
services, call center, help desk, or other applicable service
related industries. Good problem-solving skills are required. Must
be competent in the use of technology and be able to function
proficiently in our IT systems; experience with Excel a plus. Must
be well organized and have the ability to think on your feet. Must
be proactive in your approach to managing customer interactions,
customer expectations, and be able to work within the organization
to provide the customer win-win solutions. Lastly, the OA must have
great business sense and judgement.PERFORMANCE EXPECTATIONS:1.
Customer resolutions within 24 hours or less2. JUMP program
executed 100%3. Net score 90% or better in communication on
customer service survey4. Online reviews for 10% of all installed
jobsGDI is an Equal Employment Opportunity Employer#INDGDIM
Keywords: Great Day Improvements: A Family of Brands, Waukesha , Operations Administrator, Other , Waukesha, Wisconsin
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