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Application Support Specialist, ProtraQ - (13957)

Company: Silgan Containers LLC
Location: Oconomowoc
Posted on: September 20, 2023

Job Description:

Job Title
Application Support Specialist, ProtraQ

Job Type

Associate Degree

OCONOMOWOC, WI 53066 US (Primary)

Career Level
Entry Level

Information Technology

Date Needed By

Shift Type
First Shift

40 - 50%

Job Description

Silgan is proud to be an essential part of the world's food supply chain, and we are looking for team members who will take this job as seriously as we do!

At Silgan, we invest in our employees by providing professional development to grow your career in any direction you choose. Join our IT ERP Team and use your creative and critical thinking skills to support our business-ready applications across the Silgan enterprise.

What you'll do:

Travel for remote support and project work.
Become a foremost expert in the ProTraQ software suite; this includes implementation, training, and support of the software for our end-users in our manufacturing facilities
Work with various plant or corporate management to implement or modify finished goods initiatives
Install hardware and software as needed, providing training on the hardware and software as needed.

You will love it here if:

The ability to work independently and as part of a high-performing team intrigues you
Strong analytical skills, robust troubleshooting skills, and great attention to detail defines you
Hardware setup, software configuration, end-user training, troubleshooting, on-site support, and various other pre-implementation activities interests you

We need you to have:

A bachelors degree in a related field or a two-year associate degree in computers or related field, plus 2 years of relevant support experience
Experience providing training to end-users
Working knowledge of the Microsoft Office suite, Windows operating system, and basic PC hardware and software troubleshooting
Ability to travel approximately 50-75% of the time, both domestically and internationally, and be able to obtain a US Passport
Capacity to stay overnight, up to 7 consecutive nights, when traveling out of town, possibly longer for international travel

What we offer:

Stable, reliable, and environmentally conscious company
A great culture where you feel like a member of our family
Comprehensive benefits package, including medical, dental, vision, & life insurance, 401(k) plan with a 6% dollar for dollar employer match, paid time off, wellness program, tuition reimbursement, and more

Who We Are:

Silgan Containers is the largest provider of metal food packaging in the United States. Trusted by America's most respected brands, our reputation is based on quality, excellence, and unsurpassed technical expertise. We pride ourselves on being a solution-based partner to our customers and work hard to earn their business every day.

Sponsorship is not available for this position .

Job Requirements

LIMITATIONS AND DISCLAIMER The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Silgan endeavors to provide reasonable accommodations to individuals with disabilities to perform their essential job duties as long as the accommodation does not pose an undue hardship on the company's operations and does not pose a direct threat of substantial harm to the employee or others. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an "at-will" basis. Silgan is an Equal Opportunity Employer. We consider applicants for all positions without regard to actual or perceived race, color, religious creed, sex, sexual orientation, national origin, age, gender identity, gender expression, transgender status, ancestry, genetic characteristics, cancer diagnosis or history, marital status, or disability, military service or veterans' status, pregnancy, childbirth, or related conditions, reproductive health decision making, genetic information, or any other classification protected by applicable federal, state, local laws and ordinances. Silgan is a drug-free workplace.EEO/M/W/Vet/Disability

Keywords: Silgan Containers LLC, Waukesha , Application Support Specialist, ProtraQ - (13957), Other , Oconomowoc, Wisconsin

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