Patient Access Team Lead - Mukwonago, WI - $2,000 Sign On Bonus for External Candidates

Demonstrates a high level of performance in the Patient Access Center employee role and effectively establish, prioritize, and balance the various duties of both the lead and employee roles
Provide first level support to the Patient Access team
A technical professional who assists with the development and tracking of department metrics and will provide reports and updates on care access or patient access activities
Responsible for the monitoring of daily operational functions of the Access departments and will have daily interaction with patients and customers of ProHealth Care and must have demonstrated excellent customer service skills
Provides instruction and guidance to the Access team members to improve efficiency, quality and productivity
Serves as a resource for staff which includes when other department leadership members are not present
A subject matter expert who provides education / training to staff to support and enhance department goals and the patient experience
Monitors the call and EPIC queue volumes and onsite patient volumes to ensure timely customer response, troubleshooting any issues or problems throughout the day to obtain resolution
Monitors and reviews the work of others and reports non-compliance and / or performance concerns to department leadership
Assist with escalated communications and onsite patient concerns; provides coaching and resolutions to team members in a timely manner
Comprehends and verbalizes processes and procedures of the department
Identifies system and workflow improvements to enhance the team's efficiency
Analyzes problems and provides correct information and solutions
Assists with department orientation and training of staff
Maintains a high-quality work environment so other team members are motivated to perform at their highest level
Establishes and maintains effective relationships with team members
Assists with access operations team scheduling
Assists with department staff meetings and agendas
Performs a variety of tasks and assignments including special projects
Practices active listening skills
Change Agent that supports the growth of the department
Excellent communication skills
Working team member assisting with incoming and outgoing duties and other daily ancillary tasks for access departments

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:

High School Diploma/GED (or higher)
2+ years of customer service experience in a hospital/clinic setting -
Intermediate level of proficiency with Microsoft Office products
Ability to generally work standard daytime hours, but flexibility to work a variety of shifts to support a 24-hour operation system including weekends
Must be 18 years of age or older

Preferred Qualifications:

Previous leadership experience
Experience in a medical office or hospital admitting/registration office
Knowledge of medical terminology
Experience with electronic medical records system

Soft Skills:

Excellent customer service skills
Excellent written and verbal communication skills
Demonstrated ability to work in fast paced environments

-**PLEASE NOTE** The sign-on bonus is only available to external candidates. - Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus. - -

The salary range for this role is $19.86 -to $38.85 -per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives. -
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At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
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UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. -
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UnitedHealth Group -is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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