WaukeshaRecruiter Since 2001
the smart solution for Waukesha jobs

Member Service Coordinator - Delivery Service

Company: HSA Bank
Location: Sheboygan
Posted on: June 19, 2019

Job Description:

HSA Bank is a trusted leader in consumer-directed healthcare (CDH), focusing on Health Savings Accounts (HSAs) for over two decades and serving as both the bank and administrator. Discover how we can support your benefits strategy with our comprehensive account-based health benefit solutions that include HSAs, Flexible Spending Accounts (FSAs), Health Reimbursement Arrangements (HRAs), and Commuter Benefits. With a reputation for outstanding service and thought leadership in the CDH space, we offer one platform and one portal for all of our members. HSA Bank inspires 2.7 million members and more than 35,000 employer groups to own "your" health by making it easy to access, understand, and afford healthcare. As of September 30, 2018, HSA Bank has $7.2 billion in total footings comprising $5.6 billion in deposit balances and $1.6 billion in assets under administration through linked investment accounts. HSA Bank is a division of Webster Bank, N.A., Member FDIC.

Basic Function: To provide world-class customer service to our accountholders through performance of functions encompassing processing of customer communications and incoming and outgoing mail. Maintain compliance with Federal and State regulations as well as Webster/HSA Bank policies and procedures. Meet/exceed individual service goals, and demonstrate operational excellence. Proven proficiency in all major skill sets. Demonstrated self motivation, flexibility, problem solving and decision making skills.

Responsibilities:



  • Process customer communications and incoming and outgoing mail in a responsible, timely and accurate manner
  • Process less complex mailing requests from internal customers
  • Resolve problems on a case-by-case, customer-by-customer basis which may include policy, procedure, process, compliance and risk assessment.
  • Prioritize and perform multiple tasks at the same time
  • Report systems or policy issues to appropriate parties.
  • Act as an advocate for the customer by submitting feedback through appropriate channels.
  • Consistently meet/exceed all customer service standards
  • Model behavior consistent with HSA Bank customer service standards, policies and procedures.
  • Other duties as assigned by Supervisor/Manager


    Work Schedule:



    • Standard 40 Hours, 8 hours per day, Monday to Friday. Start/end time flexible between 6:30 a.m. and 6:30 p.m. Must report by 7 a.m. each Monday morning to process early mail delivery. Mandatory overtime may be required during the week or on a weekend as necessary to meet regulatory requirements and/or service level standards.
    • Annual PTO "blackout" periods will apply during peak processing times from mid-December to the end of January and again in mid-April. The Bank will be closed for Christmas Day and New Years' Day. Time off may also be limited between February 1 and April 15 at manager discretion.


      REQUIREMENTS:

      Education:



      • High School / GED required.
      • Continuing education in Business or Finance desired.


        Experience:



        • 1 year experience in an office clerical function, in a financial or healthcare setting preferred.
        • Experience in a mailroom preferred.
        • Proficient in Microsoft Office Suite required, Microsoft Access is a plus.


          Job Skills / Knowledge:



          • Strong customer service skills
          • Strong interpersonal skills
          • Excellent verbal and written communication skills
          • Possesses the ability to maintain the strictest confidentiality of company and customer information.
          • Ability to effectively multi-task
          • Excellent organizational skills with attention to detail
          • Ability to work with a diverse work force and customer base
          • Demonstrates flexibility and adaptability. Handles day-to-day challenges confidently and willing to adjust to multiple demands, shifting priorities, and rapid change.
          • Strong commitment to achieving personal growth and success


            Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Keywords: HSA Bank, Waukesha , Member Service Coordinator - Delivery Service, Other , Sheboygan, Wisconsin

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Team Class A CDL Truck Drivers - OTR
Description: Transco is now hiring OTR teams. The ideal candidate has a valid CDL A and a clean driving and criminal record. br br Interested Apply now br br br br Benefits br br br Late model (more...)
Company: Transco Lines, Inc.
Location: Sheboygan
Posted on: 07/18/2019

Become a Truck Driver! We Train, We Hire - Guaranteed
Description: No CDL No Problem br We Train, We Hire, We Pay. br You can get your CDL in just 21-days At C.R. England, we offer zero out-of-pocket CDL training at our
Company: C.R. England
Location: Hoffman Estates
Posted on: 07/18/2019

Regional Company Driver - Home Weekly
Description: Earning potential of 70,000/year based on experience and MVR. br br You will get home weekly. br br Benefits: br br br Home Weekly br Earning potential of 70,000/year based on experience (more...)
Company: Xtreme Trucking
Location: Sheboygan
Posted on: 07/18/2019


CDL A Owner-Operators, Solo & Team - Earn Between $150K & $2
Description: Clark Transfer is hiring CDL A-certified owner-operators for solo and team positions. Solo owner-operators earn 150k- 200k per year teams earn 200k- 250k per year. The ideal candidate is at least 23-years (more...)
Company: Clark Transfer
Location: Sheboygan
Posted on: 07/18/2019

Regional Company Driver
Description: Earning potential of 70,000/year based on experience and MVR. br br You will get home weekly. br br Benefits: br br br Home Weekly br Earning potential of 70,000/year based on experience (more...)
Company: Xtreme Trucking
Location: Sheboygan
Posted on: 07/18/2019

CDL-A Owner Operators Wanted - $1,250 Sign-On Bonus
Description: Heavy Haul Driving Job br br Benefits: br br br 1250 sign on bonus br 68 to truck additional 8 for the trailer if you bring one on br 100 Fuel Surcharge br Specialized Open-Deck (more...)
Company: Diamond Transportation
Location: Sheboygan
Posted on: 07/18/2019

CDL Training School! We Train, We Hire - Guaranteed - Hoffman Estates
Description: No CDL No Problem br We Train, We Hire, We Pay. br You can get your CDL in just 21-days At C.R. England, we offer zero out-of-pocket CDL training at our
Company: C.R. England
Location: Hoffman Estates
Posted on: 07/18/2019

CDL-A OTR Driver Job: $1,250 Guaranteed per Week - Out 12+ D
Description: Our over-the-road truck drivers are guaranteed 1,250 per week, MINIMUM. Drivers are out 12 days at a time. Contact us to learn how you can make more br br What We Offer OTR Company Drivers br (more...)
Company: K&B Transportation
Location: Sheboygan
Posted on: 07/18/2019

Junior Java Developer - Sheboygan
Description: Revature is the fastest growing employer of emerging technology talent in the US and we are currently looking to hire over 100 new Software Engineers.Our Software Engineers design, analyze and build next-gen (more...)
Company: Revature
Location: Sheboygan
Posted on: 07/18/2019

CDL-A Regional Flatbed Truck Driving Jobs
Description: COMPANY DRIVERS GET HOME MOST WEEKENDS br br Benefits: br br br Top Industry pay with 50.00 Tarp Un-tarp Pay br Average annual earnings: 58K - 75K br Average between 1,800 ndash 2,200 (more...)
Company: Gypsum Express
Location: Sheboygan
Posted on: 07/18/2019

Log In or Create An Account

Get the latest Wisconsin jobs by following @recnetWI on Twitter!

Waukesha RSS job feeds