Universal Branch Specialist (MLO)
Company: PNC Financial Services Group
Posted on: August 13, 2019
At PNC, our people are our greatest differentiator and competitive
advantage in the markets we serve. We are all united in delivering
the best experience for our customers. As a Universal Branch
Specialist within PNC's Retail Branch Banking organization, you
will be based in Waukesha, WI at the Waukesha Branch.
- Manages the customer experience by identifying opportunities to
improve the customer's financial wellbeing. Collaborates with
ecosystem partners to grow the customer's share of wallet. Assesses
and effectively coaches the branch team by ensuring a proper review
and coordination of various activities (cash/ATM management, night
deposit review, CTR/MIL review, etc.) to ensure adherence to all
regulatory, security and audit requirements within the universal
branch. Demonstrates expertise in the bank's policies and processes
to manage within the bank's risk appetite.
- Supports universal branch leadership in managing the risk
process of the universal branch through proper oversight and
adherence to regulatory, security and audit requirements. Coaches
and helps team members with operational/risk activities and
monitors adherence to policies and procedures. Exercises sound
decision making to identify and mitigate potential risk
- Drives proactive sales conversations through internal and
outbound interactions with a defined sales process including,
outbound calling, service to sales, teller interactions,
appointment setting, and effective lobby engagement, ultimately
elevating client loyalty. Delivers a full PNC conversation with
every client interaction to identify the appropriate PNC solutions.
Leverages ecosystem partnerships as well as community centers of
influence to acquire, expand and retain relationships.
- Creates customer loyalty and grows customer share of wallet
through a differentiated customer experience. Performs lobby
engagement activities to connect with customers and position PNC
products to meet their needs. Educates customers on options for
managing financial transactions by leveraging technology, tools,
- Applies product and procedural knowledge to identify, mitigate
and solve customer problems effectively to drive customer
PNC Employees take pride in our reputation and to continue building
upon that we expect our employees to be:
- Customer Focused - Knowledgeable of the values and practices
that align customer needs and satisfaction as primary
considerations in all business decisions and able to leverage that
information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the
risks associated with their business objectives and activities to
ensure they adhere to and support PNC's Enterprise Risk Management
CompetenciesBranch Banking Services - Knowledge of the
responsibilities, issues, regulations, business practices, and
operations of retail banking branches; ability to provide qualified
services to customers.
Coaching Others - Knowledge of coaching concepts and methods;
ability to encourage, motivate, and guide individuals or teams in
learning and improving effectiveness.
Decision Making and Critical Thinking - Understanding of the issues
related to the decision-making process; ability to analyze
situations fully and accurately, and reach productive
Effective Communications - Understanding of effective communication
concepts, tools and techniques; ability to effectively transmit,
receive, and accurately interpret ideas, information, and needs
through the application of appropriate communication behaviors.
Fraud Detection and Prevention - Knowledge of and ability to
utilize processes, tools, and techniques for detecting, addressing
and preventing fraudulent situations.
Managing Multiple Priorities - Ability to manage multiple
concurrent objectives, projects, groups, or activities, making
effective judgments as to prioritizing and time allocation.
Operational Risk - Knowledge of policies and processes for
operational risk management; ability to use tools, data, and best
practices to identify, assess, and manage operational risk
Problem Solving - Knowledge of approaches, tools, techniques for
recognizing, anticipating, and resolving organizational,
operational or process problems; ability to apply this knowledge
appropriately to diverse situations.
Retail Lending - Knowledge of and ability to design and develop
retail lending products and services, manage and evaluate
operational processes and procedures and ensure compliance with
local and company policies.
Tech Savvy - Advise, educate and engage clients on a variety of
technological tools and resources allowing them to explore
solutions to achieve their goals and financial well being.Pursues
opportunities for continuous learning to obtain knowledge and build
on ability to use technology tools, such as mobile tools and
Roles at this level typically require an Associates or equivalent
degree as well as related experience or product knowledge to
accomplish primary duties. Typically requires 3+ years experience.
In lieu of a degree, a comparable combination of education and
experience (including military service) may be considered.
No Degree (Required)
Disability Accommodations Statement
The PNC workplace is inclusive and supportive of individual needs.
If you have a physical or other impairment that might require an
accommodation, including technical assistance with the PNC Careers
website or submission process, please call 877-968-7762 and select
Option 4: Recruiting or contact us via email at
firstname.lastname@example.org.The Human Resources Service Center hours of
operation are Monday - Friday 9:00 AM to 5:00 PM ET.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons
regardless of race, color, sex, religion, national origin, age,
sexual orientation, gender identity, disability, veteran status, or
other categories protected by law.
Keywords: PNC Financial Services Group, Waukesha , Universal Branch Specialist (MLO), Other , Waukesha, Wisconsin
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