Dispatcher - CCLM27 Waukesha, WI Last Mile

Company: New Life Staffing, LLC
Location: Waukesha
Posted on: May 5, 2022

Job Description:

Job Description See below for important qualities: Must have dispatch experience and be familiar with data entry, paperwork audits, and using a phone. Multitasker, there are heavy call, email, and workload volumes OT and flexible schedule Good customer service skills JOB SUMMARY: Seeking a reliable dispatcher to help create trucking routes that keep costs down but meet the customers scheduling needs. To be the primary interface between Pilot Freight Services, customers, sales, system operations and vendors. To provide quality customer service, while meeting company policies and procedures. ESSENTIAL FUNCTIONS: Answering phones professionally and timely. Answering email requests professionally and timely. Providing general customer service. Research of shipments for Corporate requests/reports. Research of shipments for Accounting requests/reports. Communicate charges with accounting when outside vendors are used. Understanding TSA regulations. Develop pickup/delivery routes and maintain contact with drivers throughout the day. Modify daily routes to accommodates the needs of customers. Act as a communication liaison between customers, drivers, sales, and Pilot facilities. Cultivate strong relationships with drivers and customers. Scheduling of residential pickups. Able to work overtime and weekend on call rotations. Other duties assigned deemed necessary by the Cartage Supervisor. SKILLS/COMPETENCIES: Must be able to type accurately at least 35 WPM. Intermediate level Excel and Word. Strong written and oral communication skills are essential. Ability to manage deadlines. Strong knowledge of the roadways throughout the immediate and surrounding areas. Ability to work in a team environment in high pressure situations. Bilingual helpful: English/Spanish EDUCATION: High School Diploma or equivalent. Certifications, if applicable. EXPERIENCE: 3 years dispatching experience. PHYSICAL REQUIREMENTS: This is a clerical administrative position in a professional office setting. The employee is frequently required to sit, stand, walk, use hands, stoop, bend, and reach. Extensive use of a phone and a PC is required. Position may require working remotely at times.

Keywords: New Life Staffing, LLC, Waukesha , Dispatcher - CCLM27 Waukesha, WI Last Mile, Professions , Waukesha, Wisconsin