Field Service Technician - Production Equipment (Digital Service Engineer)
Company: Canon Solutions America, Inc.
Location: Waukesha
Posted on: May 9, 2022
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Job Description:
US-WI-Waukesha Canon Solutions America, Inc.Requisition ID:
26990Category: Field ServicePosition Type:
Full-TimeOverviewSpotting a solution and fixing a problem is a
tremendous technical skill-set. It requires diligence,
determination, and a knack for knowledge. Does this sound like you?
If so, Canon Solutions America, an innovator of technology,
solutions, and services, wants to meet you. We're ready to bring
aboard individuals who strive for excellence in operational,
maintenance, and networking support to help our valued customers
with basic technical expertise of Canon-supported products.
ResponsibilitiesWe're actively seeking an individual to:- Diagnose
basic mechanical, software, network, and system failures using
established procedures.- Service and repair designated equipment to
Canon standards and specifications.- Maintain working knowledge and
aptitude of multiple product groups. This includes basic aspects of
troubleshooting and diagnostics. - Meet and exceed customer demands
by providing efficient, responsive, and accurate Field/Shop/on-site
maintenance.- Properly maintain all technical information, Field
Service Reports, Expense Reports, and Canon property assigned.-
Maintain all technical information and Canon property assigned and
provide direction to less experienced technicians.- Provide the
solutions of escalated technical and/or customer service-related
problem areas for any territory requested. QualificationsPlease
note: this is a customer-facing role, and requires compliance with
customer policies and protocols, which may include COVID-19
vaccination and other measures relating to COVID-19.We're looking
for a dedicated individual with:- HS Diploma, GED, or equivalent
experience required, plus 1 to 2 years of related experience.- A
basic understanding of internet environments and the ability to
complete the PDIF (Printing and Digital Imaging Foundations)
new-hire class.- The ability to travel (valid driver's license and
acceptable driving record necessary).- The capability to work in a
24/7 environment, including on-call rotations.- Required to take
all necessary steps to obtain security and/or other clearances
required by customers to enter the customers' premises.- Must be
able to lift 50 pounds and be active more than 50 percent of the
time (walking, standing, stooping/kneeling). Company OverviewAbout
our Company - Canon Solutions America, Inc. empowers companies of
all sizes to succeed by supplying market leading enterprise,
production, and large format printing solutions, supported by
exceptional professional service offerings. With unwavering
dedication to promote professional innovation, Canon Solutions
America, Inc. helps drive sustainability, nurture efficiency, and
regulate costs through the unification of comprehensive digital and
traditional printing and document management solutions. As a wholly
owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is
headquartered in Melville, NY and has sales and service locations
across the U.S. Our parent company, Canon Inc. (NYSE: CAJ), which
earned approximately $30.4 billion in global revenue in 2020, ranks
third overall in U.S. patents granted in 2020 and was named one of
Fortune Magazine's World's Most Admired Companies in 2020. Canon
Solutions America offers a competitive compensation package
including medical, dental, vision, 401(k) Savings Plan,
discretionary profit sharing, discretionary success sharing,
educational assistance, recognition programs, vacation, and much
more. A more comprehensive list of what we have to offer is
available at
https://www.usa.canon.com/internet/portal/us/home/about/careers/benefits-compensation/We
comply with all applicable federal, state and local laws,
regulations, orders and mandates, including those we may be
required to follow as a federal government
contractor/subcontractor. We are an EEO/AA employer.
Minority/Female/Individuals with Disabilities/Protected Veterans.If
you are not reviewing this job posting on our Careers' site
csa.canon.com/careers, we cannot guarantee the validity of this
posting. For a list of our current postings, please visit us at
csa.canon.com/careers.#CSA Workstyle DescriptionFull Time On Site
(Hub) - This position requires full-time presence at your assigned
office(s)/worksite(s)/territory. Posting Tags#LI-EF1
#PM20PI177214786
Keywords: Canon Solutions America, Inc., Waukesha , Field Service Technician - Production Equipment (Digital Service Engineer), Professions , Waukesha, Wisconsin
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