Epic Tapestry Analyst - Franklin, TN

Company: UnitedHealth Group
Location: Waukesha
Posted on: May 13, 2022

Job Description:

The Optum Enterprise Epic Services team is building an innovative, comprehensive Epic services capability using the collective expertise of our clinical, consulting, delivery, technology and operations teams. -Our Center of Excellence, located in Nashville, TN, is bringing together some of the greatest minds in the industry to further our mission of making the health system work better for everyone. For you, that means working on high performance teams to leverage the power of technology and services delivery to improve care. -Strong candidates for this role will be able to demonstrate self-motivation, individual leadership and team collaboration.--- -Most importantly, our OEES team will foster a culture of diversity and inclusion and drive innovation for our company and our clients.--- -Primary Responsibilities:

• Provide Epic product support including design, build, and testing for assigned Epic module(s) related to Epic Tapestry applications. -
• Collaborate with end users to design and build the Epic system in a timely and professional manner and make corrective configuration or enhancements. -
• Translate user requirements into functional and technical design specifications and review with client(s) to ensure accuracy
• Serve as a mentor/subject matter expert to local and client-based team members
• Lead small to medium complexity Epic software upgrade initiatives or enhancements to workflows including the design, build, and test phases
• Participate in design and validation sessions and ensure appropriate documentation, follow-up and issue escalation occurs
• Function as a liaison between Revenue Cycle Operations (RCO), Information Technology (IT) and Third-Party Systems
• Provide support of application incidents reported through the help desk; including 24/7 on call coverage as required
• Obtain and maintain in-depth knowledge of software functionality; acquire and utilize knowledge of operational workflows to be implemented
• Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software
• Work with trainers to develop and maintain application specific training curriculum and materials
• Adhere to organization standards for system configuration and change control
• Develop strong relationships with end user communities, customers and business partners
• Attend, participate in, and contribute to meetings throughout the facilityYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required---Qualifications:--- -
  • Degree required e.g. Associate, Bachelor, Master or a minimum of 1 year healthcare experience
  • Ability to travel up to 10% annually, USA domestic locations. Travel may be lower depending on project requirements.
  • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. -Preferred---Qualifications:
    • Ability to demonstrate and have a history of team management (informal or formal), cross-team communication and leadership skills---
    • Proficiency with Excel, Visio,---PowerPoint and---SharePoint
    • Active / current Epic certification in Tapestry -
    • Current NVT (New Version Training) and Epic CEE (Continued Epic Education) in relative applications
    • Knowledge of revenue cycle metrics, KPIs, and process improvement techniques relative to these areas
    • Experience in hospital or ambulatory revenue cycle operations
    • Reside in greater Nashville, TN or willing to relocate to Nashville - -Key Competencies:--- -
      • Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities---
      • Strong analytical and problem-solving skills
      • Ability to work with a minimal amount of supervision, to balance multiple tasks, be detail oriented, set priorities and complete assignments in a timely manner utilizing excellent customer service skills
      • Demonstrates a strong ability to build partnerships and influence others. Work across team, group and business boundaries to drive commonality and reusability in solution to real-world problems
      • Excellent written and verbal communication skills - -To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm) -Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. -UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UnitedHealth Group, Waukesha , Epic Tapestry Analyst - Franklin, TN, Professions , Waukesha, Wisconsin