Inside Sales Team Lead

Company: Generac Power Systems
Location: Waukesha
Posted on: April 2, 2021

Job Description:

At Generac, Our People help make the world safer, brighter and more productive. United by our Values, people with diverse backgrounds and points of view work together to ensure our global customers have peace of mind. We are a team of builders and doers who share a passion for innovation and a desire to outpace others. As an inclusive workplace, we empower our employees to embrace diversity in all forms, celebrate our differences, and treat everyone with equity and respect. At Generac, our success is powered by Our People. It's a challenge and an invitation. Most importantly, it's an opportunity to join an industry leader. There's never been a better time to work at Generac. We're shaping the market and investing in new companies and new technologies. Our rapid growth equals rapid career advancement opportunities for those who want to be challenged and enjoy a fast-paced, high-performance culture. The Inside Sales Team Lead is responsible for helping to coach the Inside Sales Team and to provide daily support to the reps with issues or questions that may come up. This position assists with reporting, paperwork, and daily operations of the team. Essential Duties and Responsibilities:--

• Provides day-to-day oversight to the Inside Sales Representatives and Contractor Acquisition Representatives by assisting with questions and issues that arise.
• Uses in-depth knowledge of product to assist the teams with questions.--
• Hosts sales meetings to keep representatives up to date on changes, new products, new processes, etc. and ensure any concerns or questions can be reviewed as a group.--
• Acts as liaison between departments.--
• Provides coaching, feedback and mentoring as necessary to ensure sales objectives and customer expectations are exceeded.
• Assists with new hire interview process and provides on-the-job orientation to new Inside Sales Representatives and Contractor Acquisition Representatives.--
• Assists the team with their development plans and helps cultivate skills needed for their current position as well as future career growth.--
• Resolves issues by working with the customer, territory/regional sales teams, and/or other internal teams.--
• Handles escalated calls or issues.--
• Develops process documents for topics that are new, that have changed, or that are unclear.--
• Helps track and report out on team metrics.--
• Creates and distributes reports that will drive action or visibility within the Inside Sales team or Contractor Acquisition team.--
• Reviews paperwork submitted by Inside Sales and Contractor Acquisition.-- Minimum Qualifications:--
  • Associate's degree in business or related field, or equivalent experience
  • 3 years of sales or customer support experience-- Preferred Qualifications:--
    • Bachelor's degree in business or related field
    • Previous experience using SAP or equivalent ERP Great Reasons to work for Generac:--
      • Competitive Benefits: Health, Dental, Vision, 401k and many more
      • State-of-the-art facility with an onsite gym, walking trails, caf--, free parking and many employee activities
      • Scheduled events throughout the year that allow our employees, both current and retirees, to gather together and enjoy their time with their families and co-workers
      • Enjoy summer hours (Memorial Day - Labor Day)
      • Pride! When a storm strikes, Generac employees always rise to the occasion. Each time a storm hits many employees volunteer their time with the customer support team or on the production line while others go right into storm-affected areas to repair generators
      • We believe in having fun. From minor celebrations to major events, our employees balance their work by building a strong culture of teamwork and collaboration through a variety of occasions, including our Fun Days. Each Friday we relax in our jeans!
      • Product loan and discount programs Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting; close vision and ability to adjust focus. Occasional travel. "We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law."

Keywords: Generac Power Systems, Waukesha , Inside Sales Team Lead, Sales , Waukesha, Wisconsin